Ernst & Young Corporate Services Co., Ltd.
Business Consulting - CX Support
atErnst & Young Corporate Services Co., Ltd.Job Title: CX Support Consultant
Role Overview
The CX Support Consultant is responsible for supporting customer experience (CX) operations by handling customer issues, coordinating with internal teams, and ensuring service quality meets defined standards. The role focuses on operational execution, issue resolution, and continuous improvement of customer journeys.
Key Responsibilities
- Provide day-to-day customer experience support across multiple channels (e.g. call center, email, chat, digital platforms)
- Handle and resolve customer issues, inquiries, and complaints in a timely and professional manner
- Analyze customer feedback, tickets, and service data to identify recurring issues and improvement opportunities
- Coordinate with internal teams (IT, Operations, Product, Marketing) to support issue resolution and service enhancements
- Support CX process documentation, service workflows, and standard operating procedures (SOPs)
- Assist in monitoring service performance against SLAs, KPIs, and CX metrics (e.g. CSAT, NPS)
- Prepare reports and insights for stakeholders on customer experience trends
- Support CX initiatives, pilots, and improvement projects as assigned
Qualifications & Skills
- Bachelor’s degree in Business, Marketing, Communications, IT, or related fields
- 2–5 years of experience in customer support, service operations, or CX-related roles
- Strong communication and problem-solving skills
- Experience working with CRM, ticketing, or customer support systems
- Ability to work in a fast-paced, client-facing environment
- Good analytical skills with attention to detail
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It’s yours to build.
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Experience required
- 2 years
Salary
- Negotiable
Job function
- Customer Service
- Analyst
Job type
- Full-time
Company overview
At EY, we are committed to building a better working world — with increased trust and confidence in business, sustainable growth, development of talent in all its forms, and greater collaboration. We want to build a better working world through our own actions and by engagi ...
Why join us: Joining EY means becoming part of a global organization committed to building a better working world. The firm offers a collaborative work environment that encourages personal and professional development. Employees have the opportunity to work on diverse and challengin ...
