The Swatch Group Trading (Thailand) Co., Ltd.
Boutique Manager - OMEGA (Based in Phuket)
atThe Swatch Group Trading (Thailand) Co., Ltd.Job description
Sales and operation:
- Achieve a monthly sales budget.
- Ensure that a boutique is operated under a clean and luxurious atmosphere.
- Prepare all necessary Sales Reports and Stock Report, expense reimbursement, credit card slips submission, etc. to the head office, in the absence of Boutique Manager.
- Efficiently operate the POS system and make sure that all sales transactions correspond to the sales turnover generated on a daily basis.
- Monitor and review stock level taken into consideration customer needs and trends, and advise Boutique Manager of any suggestions necessary to increase sales.
- Conduct daily audit of stock management including merchandise receipt, transfers and sales.
- Ensure that the watches and fine jewelry are kept safely in the vaults after the store has closed.
- Manage customers’ reservations and waiting lists of unavailable products.
- Staff motivation and encouragement.
- Ensure that Customer Service Officer delivers a high standard of service to all customers.
- Responsible for leading the team with a good discipline and integrity.
- Collaborate with Retail Manager to develop an internal training /coaching programs on selling skills, product, customer service, marketing, and competitions.
- Ensure that the Sales Associates are well-groomed and deliver a premium-quality service to the customers and a daily basis and motivate sales staff as per guidelines given.
- Provide Retail Manager with reviews and updates on various issues relating to store/staff management matters and in order to facilitate improvement in store operation.
- Obtain prior approval from Retail Manager of any changes in store operating procedures or tasks deemed necessary.
- Handling customer complaints effectively.
- Create as much as possible loyalty/regular customers who will eventually turn to be VIPs.
- Brainstorm and support Retail Manager on any initiatives and implementations on in-store promotions and other CRM programs
Profile
- Bachelor’s degree or higher in any fields
- At least 5 years of working experience in selling luxury products
- At least 2 years of working experience as an assistant boutique manager is preferred
- Must be a good team player, pleasant, service oriented with good communication skills
- Good computer operation
Professional requirements
- Selling skill
- Negotiation skill
- Problem solving skill
- Analytical thinking
Languages
- Excellent command of English and proficient in Mandarin is preferred
Experience required
- 5 years
Salary
- Negotiable
Job function
- Management
Job type
- Full-time
Company overview
Size:10001 employees
Industry:Trading and Distribution
Location:Bangkok
Website:https://www.swatch.com
Founded in:n/a
Ranking:3/5
he Swatch Group Ltd is an international group active in the manufacture and sale of finished watches, jewelry, watch movements and components. Swatch Group supplies nearly all components required for the watches sold by its 18 watch and jewelry brands as well as by its two retail brands, Tourbillon ... Read more
Why join us: We believe in fostering a supportive and dynamic work environment where our employees can thrive. Joining our team means being part of a global leader in the watch industry, with opportunities for professional growth and development. We offer comprehensive benefits, including bonuses, annual salary ... Read more
Head office: 87 FL. 4 EMCHUT THAI TOWER ON SI SAN PHLET WITTHAYU RD.
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