Qualification

Bachelor's degree in computer science / software engineering or related.

Minimum 4 years of experience in Application Support / System Support with Banking Experience will be adventage.

Strong analytical and problem skill, also knowns of problem statement and decision making.

Understand SDLC and Change / Release Management process.

Knowledge of extensive analysis to do to understand what needs to happen and what needs to do next step.

Responsibilities

Investigate application problem and find solution to solve the problem (Incident / Problem / Service Request).

Monitor and provide the routine troubleshooting as the daily basis (Root Cause Analysis).

Cooperate with stakeholders and developer team to solve issues and achieve business goal.