PURPOSE

• Lead the central commercial team in managing all commercial related operations

• Understand key commercial platforms and able to operate, execute and solve problems or escalate issues to related parties

• Have an overview of overall commercial process and perform key operations tasks

• Initiate new ideas to improve process : reduce manpower, reduce risk and improve efficiency

• Support all other commercial teams in key operations tasks where necessary

RESPONSIBILITY

Operations tasks include but not limited to:

o

Merchant Onboarding

o

Payment and settlement workflows o

Escalation processes o

Documentation and reporting support o

Time-to-launch for merchant onboarding o

Project-based objectives

Skills:

• Capacity to identify and keep up to date on relevant technologies

• Hands-on mentality with get-it-done attitude

• Recognizes own strengths and weaknesses

• Collaborative, with strong communication and negotiation skills

• Good in analytical skills and knowledge in business acumen

Qualifications:

• At least 2-3 year experience in an operational or process-oriented role

• Good problem solving and analytics skills

• Outstanding communication and interpersonal abilities

• Proficient in MS Office, in particular powerpoint and excel.

• Experience working in a dynamic and fast-paced environment

• Experience in E-Commerce or fin tech a big plus

• Experience and passion for financial technology

• Understanding of SQL database is a big plus

• Experience in digital, technology, startup, dynamic organization a big plus