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Specialist - Lead and Dialer Management (ttb broker)
atTMB Thanachart Bank PCL (ttb)Job Description:
- Monitor, track and control sales performance on PCS system.
- Manage and optimize dialer systems (e.g., predictive dialers, auto-dialers ,manual-dialers) to enhance call efficiency and connect rates.
- Analyze dialing metrics, lead conversion rates, and overall campaign performance to identify areas for improvement.
- Work closely with sales and marketing teams to align lead generation strategies with business goals.
- Generate and present regular and ad-hoc reports on lead performance, dialing statistics to senior management.
- Ensure all dialing practices comply with relevant regulations and company policies.
Qualifications:
- Bachelor’s degree in Business, Marketing, or a related field.
- Proven experience in lead management and dialer systems.
- Familiarity with CRM or telephony software (e.g., Salesforce, PCS , Genesys) and dialing technology.
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple projects simultaneously.
Experience required
- 2 years
Career level
- Entry Level
Only Thai nationals can apply
Salary
- Negotiable
Job function
- IT / Programming
- Management
Job type
- Full-time
Company overview
“TMB” and “Thanachart” are words that reflect financial institutions that have been steadfast and long sided with Thai people. These words are full of memories, bonds, and trust given by customers. Today, we are banded together under the name "TMBThanachart" ...
Why join us: You can Make REAL Change for Thais' life-long financial well-being. Why ttb? Make REAL Change At ttb, you are not just working but making a meaningful impact. Integrity : Working in a trusted environment and havi ...