Location: Head Office : RAMA3, Hybrid Work Onsite 2 Days/Week

Job Purpose :

We are seeking for an experienced Senior Application Support Engineer to ensure the stability, performance, and reliability of business-critical systems. This role acts as an escalation point for production issues and collaborates with Development, Infrastructure, Business, and third-party teams to maintain smooth operations.

The ideal candidate has strong analytical and troubleshooting skills, with the ability to resolve production issues and continuously improve system performance.

Job Description/Responsibilities:

• Lead incident management and act as the technical escalation point for critical issues; perform Root Cause Analysis (RCA) and implement preventive actions to reduce recurring incidents.
• Own the defect management lifecycle as Product Owner (PO), including defect triage, prioritization, tracking, and analysis to drive continuous improvement.
• Monitor application performance and system health using tools such as Dynatrace, and collaborate with development teams to improve system reliability.
• Support troubleshooting and data analysis using SQL, including ad-hoc data fixes when required.
• Collaborate with teams to ensure stable operations, support system releases, user manual and maintain documentation.
• Mentor junior team members by providing technical support, knowledge sharing, and best practices to enhance team capability and performance.
• Effectively multi-task handling under pressure with the good quality.

Qualification:

• Bachelor’s degree/Master’s degree in Computer Science, Computer Engineering or related fields
• At least 5 years of experience in Application Support, Production Support.
• At least 2 years of experience in senior role.
• Experience with Cloud platform, AWS is preferred.
• Familiarity with Linux/Unix operating system.
• Familiarity with relational databases and SQL.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.
• Ability to work under pressure in production environments.
• Strong ownership and accountability mindset.
• Good English communication skill

Please note that we will get in touch with shortlisted candidates only.

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