Roles and Responsibilities:

Partner with the Commercial team to develop Sales Operations strategies and ensure effective execution.

Collaborate with Sales Leaders and the Sales Force Effectiveness (SFE) team on sales matrix updates and field force structure exercises.

Support the Sales and Marketing teams in pricing setup for new product launches and price updates for existing brands.

Assist Sales Leaders with sales forecasting and sales target-setting processes.

Partner with training teams to support onboarding and continuous training for field teams on commercial analytics and business analytics topics.

Support field applications and tools such as Sales 360, Zip Analytics, Sales Dashboards, and target-setting platforms.

Review, investigate, and resolve inquiries raised through the central sales issue resolution system.

Consolidate feedback and communications from the sales force and develop appropriate solutions to address business needs.

Analyze internal sales performance and market potential across therapeutic areas, delivering insights through reports and presentations.

Work closely with local and regional teams to implement projects and initiatives that enhance Sales Operations and Commercial Excellence.

Own sales and marketing KPI governance and monitor performance to drive effective business outcomes.

Qualification

Bachelor's degree in Mathematics, Statistics, Operations Research, Data Analytics, Finance, Accounting, Computer Science, Business IT, or Management Information Systems (MIS) preferred.

Minimum 5 years of experience in Commercial Excellence, Sales Force Effectiveness (SFE), or Sales Operations, preferably in Pharmaceutical, Medical Devices, or Healthcare/FMCG industries

Must-have:

Advanced MS Excel and strong experience in BI tools (either Power BI or Tableau). •

Nice-to-have

: Knowledge of SQL, Python, R, or Sales systems (Veeva CRM, Salesforce).

Strong stakeholder management and communication skills, with experience in training, onboarding, and enabling field-sales teams on tools and dashboards.