Key Responsibilities

• Drive service contract, modernization, and spare parts sales to achieve revenue, profitability, and growth targets.

• Develop and maintain strong relationships with existing and prospective customers to maximize customer satisfaction and secure long-term business partnerships.

• Proactively manage contract renewals by monitoring expiring agreements, negotiating commercial terms, and achieving renewal and price adjustment targets.

• Identify and pursue new business opportunities while recovering lost accounts to expand the service portfolio and customer base.

• Conduct regular customer visits to understand customer needs, identify sales opportunities, and provide tailored solutions.

• Prepare sales plans, forecasts, and account strategies to support business growth objectives.

• Lead commercial negotiations and close sales opportunities to achieve agreed sales targets.

• Collaborate with cross-functional teams to ensure excellent service delivery and customer experience.

• Monitor invoicing and support collection activities to ensure timely billing and healthy accounts receivable performance.

• Analyze sales performance, market trends, and customer feedback to identify opportunities for continuous improvement.

• Maintain accurate sales pipeline and customer records in the company's CRM and reporting systems.

For Assistant-Level Candidates (if applicable)

• Lead, coach, and develop the Service Sales team to drive performance and capability growth.

• Establish sales priorities and monitor team performance to ensure achievement of business objectives.

• Promote a high-performance and customer-focused culture within the team.

Preferred Candidate Profile

• Bachelor's degree in business administration, Engineering, Marketing, or a related field.

• Experience in Service Sales, Aftermarket Sales, B2B Sales, Industrial Equipment, Engineering Services, Elevator & Escalator, or related industries.

• Strong track record in sales, account management, and customer relationship building.

• Experience in contract negotiation, service agreement renewals, and business development.

• Strong commercial acumen and customer-centric mindset.

• Excellent communication, negotiation, and stakeholder management skills.

• Prior people management experience is preferred for Manager-level candidates but not mandatory for Senior Sales candidates.