Aftersales Service Officer

atDextra Asia Co., Ltd.
Main Duties and Responsibilities:

TRAVEL ORGANIZATION
  • Arrangement of AFS team member’s trips abroad & liaise with HR department.
  • Filing of service reports, expenses.
  • Preparation of paperwork to ensure availably and periodical for tools and AFS uniforms
  • Preparation paperwork for all Visa requirements & insurance AFS team members travelling abroad,
  • Ensure monitoring & maintaining current validity.

MACHINE DOCUMENTATION
  • Assist in the compilation and organize the accessibility for all technical information about machines and tools through our common information platform (SharePoint).
  • Ensure the maintenance the technical documentation of our machines (update / translation).
  • Printing/binding of Machine Manuals.
  • Managing training documentation for AFS personnel (update / create).
  • On a monthly basis, ensure the thread production data compilation and cross check with tool consumption data (from affiliate AFS departments/customers)

MONTHLY REPORT
  • Assist in the compilation regarding all information from AFS areas managers
  • Draft the monthly AFS report
  • Collects information from the AFS area managers and ensures the update of the production monitoring of the machines

DAILY SUPERVISION
  • Ensures the daily supervision of the behavior of machines connected to DMS in order to detect any deviations and inform the AFS manager of the concerned area.
  • Ensures the daily supervision of CMMS in order to detect any WR issued by clients that are not allocated after 48 hours and inform the AFS manager of the concerned area

Qualification Requirements:
  • Vocational or Bachelor degree with minimum technical background
  • Minimum experience related working environment
  • Good command of spoken and written
  • Proficiency in Microsoft Office
  • ERP software – Microsoft AX – Windows Pack Office
  • Good leadership & people management skills
Experience required
  • any or no experience
Salary
  • Negotiable
Job function
  • Administrative
  • Analyst
  • Translations
Job type
  • Full-time

Company overview

Size:50-100 employees
Industry:Manufacturing
Location:Bangkok
Website:www.dextragroup.com
Founded in:1983
Ranking:2/5

Established in Thailand since 1983 by a group of French entrepreneurs and with operations in Hong Kong, China, India, UAE, USA, France and Brazil, Dextra Group is a world leading manufacturer and distributor of engineered construction products for the building, civil and power industries. In addi ...

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Why join us:

At Dextra Thailand we offer an attractive remuneration package and comprehensive fringe benefits to those dynamic people who enjoy working within an international and challenging environment.

Head office: 5th Floor, Lumpini 2 Building, Sarasin Road, Lumpini, Pathumwan, Bangkok 10330​, Thailand
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Benefits

  • Professional development
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