IT- Infrastructure

Join a Global Leader in Metalworking!

Tungaloy-NTK (Thailand) Co., Ltd. a proud member of the IMC Group, is expanding rapidly. We are looking for a dynamic IT Specialist with a strong technical background.

Key Responsibilities

• Provide Level 1 and Level 2 IT support for end users across three companies.

• Install, configure, and troubleshoot Windows desktops, laptops and corporate mobile devices.

• Join Computers to Active Directory and troubleshoot domain-related issues.

• Deploy, upgrade, and maintain Windows operating systems.

• Enroll and manage devices using Microsoft Intune.

• Configure and troubleshoot Microsoft 365 applications and user accounts.

• Support endpoint security, antivirus, BitLocker, and Windows security policies.

• Perform software installation, patch management, and hardware replacement.

• Provide basic administration and troubleshooting of Cisco networking equipment

• Provide basic support for Palo Alto firewalls, including monitoring, troubleshooting, and assisting with policy implementation.

• Assist with VPN connectivity and remote access support.

• Monitor system health and respond to infrastructure alerts.

• Escalate complex infrastructure, networking, and cybersecurity issues to central IT teams when required.

• Maintain IT documentation, asset inventory, and standard operating procedures.

• Participate in IT projects, office moves, hardware refreshes, and technology rollouts.

Required Skills & Experience

• 3+ years of experience in IT Support or Systems Administration.

• Strong knowledge of Microsoft Windows 10/11.

• Experience with Active Directory, Group Policy, DNS, and DHCP.

• Experience with Microsoft Intune and endpoint management.

• Experience deploying Windows updates and managing operating system lifecycle.

• Good understanding of Microsoft 365 administration.

• Knowledge of Cisco networking (switches, VLANs, Wi-Fi, TCP/IP).

• Knowledge of Palo Alto firewalls and VPN technologies.

• Experience with hardware troubleshooting for desktops, laptops, printers, and peripherals.

Preferred

Qualifications

• Experience with Microsoft Entra ID (Azure AD) and Office365 administration .

• Microsoft, Cisco (CCNA), or Palo Alto certifications are an advantage.