Skills:

Automation, Python, Cloud Computing, Bash, English

Job type:

Full-time

• Execute mobile device testing and certification, ensuring devices meet Trustonic's quality and operational standards.
• Create, configure and maintain customer accounts and OEM tenant setups.
• Complete provisioning activities and lifecycle updates for new and existing customers.
• Process short, low-complexity customer service requests within agreed SLAs.
• Follow operational checklists and runbooks carefully to ensure accuracy and minimise rework.
• Identify and flag issues, deviations or bottlenecks that could impact operational performance.
• Automation & continuous improvement.
• Become an early adopter and tester of new automated workflows, scripts and GenAI tools.
• Help test solutions designed to reduce manual effort, such as ticket triage and automated summaries.
• Provide feedback to Technical Operations and Process Optimisation teams to help improve new tools and processes.
• Stay curious and continue developing your technical skills as Trustonic's products and technology evolve.
• Documentation & knowledge sharing.
• Maintain and update operational documentation and Standard Operating Procedures.
• Contribute to Knowledge Centred Support (KCS) practices by capturing and sharing useful knowledge.
• Help ensure documentation remains accurate, practical and easy for others to follow.
• Work with tools such as Zendesk and JIRA to manage operational requests.
• Customer service & collaboration.
• Complete customer requests accurately and within agreed SLAs.
• Communicate clearly and professionally with customers and internal teams.
• Provide timely updates where required and ensure tasks are followed through to completion.
• Work collaboratively with Technical Operations, Technical Support and other teams to resolve issues and improve the customer experience.
• Be flexible when required, including occasional extended or weekend working.
• Who you are.
• You're a technically curious, detail-oriented and reliable problem solver who enjoys learning and getting things right.
• You understand that operational work may look straightforward, but accuracy and attention to detail are critical when you're working with customer accounts, devices and production environments.
• You're comfortable following processes and technical instructions, but you're also someone who will speak up when something doesn't look right or when you see an opportunity to improve how things are done.
• You're excited by technology and keen to develop your skills, particularly around automation, AI and mobile technologies.
• What makes you, you.
• Experience.
• Experience in technical support, NOC, technical operations, device testing, provisioning or a similar environment.
• Experience working in a high-volume, fast-paced and SLA-driven environment.
• Experience using ticketing or service management tools such as Zendesk or JIRA.
• Recent graduates or junior engineers with strong technical fundamentals and a willingness to learn are encouraged to apply.
• Knowledge & Skills.
• Basic understanding of SaaS or cloud-based platforms.
• Ability to follow technical instructions, runbooks and operational processes accurately.
• Strong attention to detail and a disciplined approach to documentation.
• Basic understanding of APIs.
• Basic scripting knowledge in Bash and/or Python would be beneficial.
• Understanding of mobile technologies and mobile device testing would be advantageous.
• Familiarity with KCS or other documentation methodologies would be a plus.
• Strong communication skills and a customer-focused approach.
• Fluent English, both written and spoken.
• Technician or Technologist certification.
• Bachelor's Degree or equivalent experience.
• What we can provide you in return for your investment.
• Competitive compensation.
• A base salary that reflects your expertise and impact.
• Bonus scheme to share in our success.
• Financial security & wellbeing.
• Private medical insurance for you from day one.
• Flexibility & work-life balance.
• Remote working arrangements to support your lifestyle.
• An open holiday policy with no upper limit take the time you need, when you need it.
• Support for volunteering and causes that matter to you.
• Growth & development.
• Opportunities for professional development and career progression.
• Exposure and interaction with global teams.
• Inclusive, supportive culture.
• A commitment to diversity, equity, and inclusion.
• A collaborative environment where your voice is valued and your wellbeing is prioritised.
• Impact & purpose.
• The chance to work on technology that drives global economic inclusion and makes a real difference in people's lives.
• LI-Remote.
• Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.

Skills:

Project Management, Problem Solving, Leadership Skill, Cloud Computing, English

Job type:

Full-time

• Act as the technical champion and trusted advisor for your assigned customers.
• Build strong relationships with key customer stakeholders and understand their technology strategies, priorities and business objectives.
• Develop a strong understanding of the Telecoms Platform, including common use cases and best practices, to guide customers effectively.
• Lead technical discussions around incidents, risks, trade-offs and solution decisions.
• Provide technical advice and guidance on implementation, deployment and operation of Trustonic solutions.
• Help customers maximise adoption, satisfaction and value from Trustonic technology.
• Technical support & problem solving.
• Take ownership of complex customer issues, ensuring they are properly investigated, prioritised and resolved.
• Validate reported problems and understand their business impact.
• Coordinate the right internal teams to resolve technical challenges effectively.
• Keep customers informed with clear and proactive communication throughout the resolution process.
• Lead Root Cause Analysis reviews and retrospective sessions where appropriate.
• Develop an understanding of technology spanning mobile handsets, OEM integrations, secure firmware and customer systems.
• Customer adoption, growth & product alignment.
• Understand customer requirements and technology roadmaps, identifying gaps, risks and opportunities.
• Support customer onboarding and implementation alongside the Solutions Delivery team.
• Maintain visibility of customer OEM roadmaps, integration plans and testing activities.
• Identify competitive risks and share relevant insights with Sales and Product teams.
• Support customers in upgrading their implementations to take advantage of new functionality.
• Communicate new Trustonic features and capabilities, helping customers understand their value.
• Share customer successes, challenges and feedback across Trustonic to help shape our products and services.
• Account performance & customer outcomes.
• Work with Commercial and Partnership teams to conduct regular customer reviews.
• Monitor customer satisfaction, KPIs and adoption to ensure customers are achieving their objectives.
• Support the development of measurable customer and device growth plans.
• Ensure service configurations are maintained to a high standard, including security best practices.
• Capture customer feedback and ensure it reaches the right internal teams.
• Create and manage Corrective Action Plans where required, working with stakeholders to drive issues through to resolution.
• Who you are.
• A customer-focused technical expert who enjoys solving complex problems and building trusted relationships.
• You're comfortable working directly with customers, understanding their challenges and translating technical requirements into practical solutions. You can have detailed technical conversations with engineers and technical teams, while also explaining complex topics clearly to a wider business audience.
• You're proactive, curious and tenacious. You enjoy taking ownership, finding solutions and working collaboratively across teams to deliver great customer outcomes.
• You thrive in a dynamic international environment where technology and customer requirements are constantly evolving.
• What makes you, you.
• Experience.
• Experience working in Technical Account Management, Customer Success Engineering, Solutions Engineering, Technical Consulting or a similar customer-facing technical role.
• Proven experience managing technical relationships with strategic customers.
• Experience working within the smartphone, mobile, telecoms or SaaS ecosystem.
• Strong experience working with secure systems and technologies.
• Strong API integration experience.
• Experience working with complex customer implementations and technical environments.
• Experience with OEM integration, software update management and device security.
• Experience within device manufacturing operations would be beneficial.
• Experience with device locking technologies would be highly desirable.
• Knowledge & Skills.
• Strong understanding of SaaS platforms and technical solution delivery.
• Proficiency in API integrations, webhooks and cloud-based platform architectures.
• Ability to create end-to-end designs across multiple technologies and domains.
• Strong customer relationship and stakeholder management skills.
• Ability to communicate complex technical concepts clearly to technical and non-technical audiences.
• Strong problem-solving skills with a creative and pragmatic approach.
• Ability to manage multiple priorities and work effectively with international customers and distributed teams.
• Fluent English, both written and spoken.
• It would be great if you also have.
• Experience with first-party locking solutions such as Samsung Knox Guard, Google DLC or Transsion Paytrigger.
• Knowledge of AI and Agentic AI.
• Experience using Aha! for requirements gathering and sharing.
• Experience with Wrike or similar project management tools.
• Familiarity with JIRA or Zendesk.
• Experience in the telecoms industry or wider smartphone ecosystem.
• Undergraduate degree or equivalent level of skill, experience and knowledge in Computer Science and Information & Technology.
• What we can provide you in return for your investment.
• Competitive compensation.
• A base salary that reflects your expertise and impact.
• Bonus scheme to share in our success.
• Financial security & wellbeing.
• Private medical insurance for you from day one.
• Flexibility & work-life balance.
• Remote working arrangements to support your lifestyle.
• An open holiday policy with no upper limit take the time you need, when you need it.
• Support for volunteering and causes that matter to you.
• Growth & development.
• Opportunities for professional development and career progression.
• Exposure and interaction with global teams.
• Inclusive, supportive culture.
• A commitment to diversity, equity, and inclusion.
• A collaborative environment where your voice is valued and your wellbeing is prioritised.
• Impact & purpose.
• The chance to work on technology that drives global economic inclusion and makes a real difference in people's lives.
• LI-Remote.
• Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.

Skills:

Architecture, Cloud Computing, English

Job type:

Full-time

• Partner with Sales teams throughout the sales cycle, providing technical expertise and guidance.
• Lead technical discovery sessions to understand customer requirements, use cases and business objectives.
• Deliver tailored product demonstrations and technical presentations.
• Design end-to-end solutions across multiple technologies and domains.
• Develop technical proposals covering solution architecture, integrations, implementation requirements and risks.
• Support technical qualification and identify potential risks early in the sales process.
• Help position Trustonic solutions against competitors and alternative technologies.
• Customer & stakeholder engagement.
• Build trusted technical relationships with customers, partners and vendors across the APAC region.
• Translate complex technical concepts into clear, compelling conversations for both technical and non-technical audiences.
• Provide technical guidance and support throughout the sales process, including objection handling and technical Q&A.
• Influence and align stakeholders across Sales, Product, Engineering and Delivery.
• Support customer meetings, industry conferences, technical forums and events.
• Delivery & customer success.
• Work with Product and Professional Services to scope delivery requirements and Proof of Concept opportunities.
• Ensure technical requirements, solution designs and risks are clearly handed over to Delivery teams.
• Support customers through the transition from sales into implementation.
• Provide technical guidance throughout the customer lifecycle and help resolve complex customer challenges.
• Help reduce time-to-revenue by ensuring opportunities are well qualified and technically ready for delivery.
• Innovation & continuous improvement.
• Identify tools and processes that improve customer engagement and internal efficiency.
• Explore opportunities to use AI and emerging technologies to improve technical pre-sales activities.
• Share customer insights and requirements with Product and other internal teams.
• Contribute to improving our pre-sales processes, documentation and ways of working.
• Who you are.
• You're a technically curious and commercially minded Sales Engineer who enjoys solving complex problems and helping customers understand how technology can address their business needs.
• You're confident engaging with technical teams and senior stakeholders, and can turn complex requirements into clear, practical solutions. You're also comfortable working in a fast-paced, international environment where priorities can change and collaboration is essential.
• You're proactive, organised and tenacious, with a genuine interest in technology and emerging trends.
• What makes you, you.
• Experience.
• Experience in Sales Engineering, Pre-Sales, Solutions Engineering, Technical Consulting or a similar customer-facing technical role.
• Experience working within the smartphone, mobile, telecoms or SaaS ecosystem.
• Experience with enterprise customers and complex technical relationships.
• Strong experience in solution design and technical consulting.
• Experience working with secure systems and technologies.
• Strong knowledge of APIs, webhooks and cloud-based architectures.
• Experience working in a SaaS environment.
• Experience with device manufacturers or the device manufacturing ecosystem would be beneficial.
• Experience with device locking technologies would be highly desirable.
• Knowledge & Skills.
• Strong technical discovery, solution design and consultative selling skills.
• Ability to create end-to-end solutions spanning multiple technologies.
• Excellent presentation and product demonstration skills.
• Strong communication and stakeholder management skills, with the ability to simplify complex topics.
• Strong problem-solving skills and a practical, creative approach.
• Ability to influence and drive progress across teams without direct authority.
• Highly organised, proactive and able to manage multiple priorities.
• Comfortable working with international customers, partners and colleagues.
• Fluent English, both written and spoken.
• It would be great if you also have.
• Experience with first-party locking solutions such as Samsung Knox Guard, Google DLC or Transsion Paytrigger.
• Experience using AI to develop tools or improve technical workflows.
• Familiarity with Zendesk, Aha!, Confluence or Notion.
• Knowledge of the telecoms industry or device manufacturing operations.
• Undergraduate degree or equivalent level of skill, experience and knowledge in Computer Science and Information & Technology.
• What we can provide you in return for your investment.
• Competitive compensation.
• A base salary that reflects your expertise and impact.
• Bonus scheme to share in our success.
• Financial security & wellbeing.
• Private medical insurance for you from day one.
• Flexibility & work-life balance.
• Remote working arrangements to support your lifestyle.
• An open holiday policy with no upper limit take the time you need, when you need it.
• Support for volunteering and causes that matter to you.
• Growth & development.
• Opportunities for professional development and career progression.
• Exposure and interaction with global teams.
• Inclusive, supportive culture.
• A commitment to diversity, equity, and inclusion.
• A collaborative environment where your voice is valued and your wellbeing is prioritised.
• Impact & purpose.
• The chance to work on technology that drives global economic inclusion and makes a real difference in people's lives.
• LI-Remote.
• Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.

Skills:

Project Management, Automation, Leadership Skill, Python, English

Job type:

Full-time

• Lead, coach and mentor the Technical Operations Engineer team, creating a culture of accountability, learning and continuous improvement.
• Manage daily workloads, prioritisation and resource allocation to ensure service requests are completed efficiently.
• Monitor SLAs, KPIs and operational performance, identifying issues and taking action to improve results.
• Act as the primary point of contact for operational escalations, coordinating with Technical Support where more complex troubleshooting is required.
• Provide clear reporting and insights to senior management on operational performance, key issues and improvement opportunities.
• Ensure the team consistently follows agreed processes, SOPs and operational standards.
• Device testing, certification & provisioning.
• Oversee device testing and certification workflows, ensuring work is completed accurately and on time.
• Ensure operational checklists and SOPs for provisioning, configuration, account creation and maintenance are accurate and consistently followed.
• Support testing of new product releases and help ensure the team remains up to date with Trustonic products and technologies.
• Understand how operational activities impact the wider customer and production lifecycle.
• Maintain a high level of attention to detail, recognising the importance of accuracy across device testing and customer operations.
• Process improvement & automation.
• Work with Technical Support and Process Optimisation teams to identify opportunities to improve operational efficiency.
• Help introduce scalable, digital-first processes and automation to reduce manual effort.
• Explore and adopt GenAI tools that can improve operational workflows and team productivity.
• Continuously review processes and identify opportunities to improve quality, efficiency and customer outcomes.
• Maintain up-to-date operational documentation and ensure consistent adoption across the team.
• Customer support & knowledge management.
• Ensure customer service requests are handled efficiently, accurately and within agreed SLAs.
• Provide timely updates and manage customer expectations throughout the resolution process.
• Communicate technical information clearly to customers and internal stakeholders.
• Create, maintain and improve knowledge articles and customer-facing documentation across Confluence, Zendesk and other knowledge platforms.
• Use Knowledge Centred Support (KCS) principles to capture and share knowledge generated through operational activities.
• Support effective handovers between Technical Operations and Technical Support teams.
• Who you are.
• A technically capable and operationally focused leader who enjoys making things work better.
• You're comfortable managing a busy operational environment, balancing competing priorities and making sure work gets completed accurately and on time. You know how important attention to detail is when operational activities can directly impact customers and production.
• You're also a people leader who enjoys coaching and developing others. You lead by example, take ownership when things go wrong and look for ways to improve rather than simply accepting the status quo.
• You're curious about technology and enjoy finding smarter, more scalable ways of working - including through automation and AI.
• What makes you, you.
• Experience.
• Experience in technical operations, provisioning, technical support or a similar operational environment.
• Experience leading, mentoring or managing a technical operations or support team.
• Experience managing SLAs, KPIs and operational performance.
• Experience working with high-volume service requests or ticket queues.
• Experience working within a SaaS or technology environment.
• Experience with device testing, certification, provisioning or customer lifecycle processes would be highly beneficial.
• Experience working with mobile technologies or mobile devices would be advantageous.
• Knowledge & Skills.
• Strong technical understanding of SaaS operational environments and customer lifecycle processes.
• Experience with SQL databases, APIs, Git, Linux, SSH keys and certificates.
• Basic scripting knowledge using Bash and/or Python.
• Experience using ticketing, project management and documentation tools such as JIRA, Zendesk and Confluence.
• Strong understanding of operational processes, documentation and knowledge management.
• Excellent communication skills, with the ability to explain technical issues clearly to different audiences.
• Strong problem-solving and organisational skills.
• Ability to prioritise effectively and manage competing workloads.
• Strong coaching, mentoring and team leadership skills.
• Fluent English, both written and spoken.
• It would be great if you also have.
• Experience with mobile device testing and certification.
• Experience with device provisioning or configuration.
• Knowledge of Knowledge Centred Support (KCS) methodologies.
• Experience introducing automation or digital-first operational processes.
• Experience using AI or GenAI tools to improve operational efficiency.
• Experience working within a global, distributed technology organisation.
• Bachelor's Degree or equivalent experience.
• What we can provide you in return for your investment.
• Competitive compensation.
• A base salary that reflects your expertise and impact.
• Bonus scheme to share in our success.
• Financial security & wellbeing.
• Private medical insurance for you from day one.
• Flexibility & work-life balance.
• Remote working arrangements to support your lifestyle.
• An open holiday policy with no upper limit take the time you need, when you need it.
• Support for volunteering and causes that matter to you.
• Growth & development.
• Opportunities for professional development and career progression.
• Exposure and interaction with global teams.
• Inclusive, supportive culture.
• A commitment to diversity, equity, and inclusion.
• A collaborative environment where your voice is valued and your wellbeing is prioritised.
• Impact & purpose.
• The chance to work on technology that drives global economic inclusion and makes a real difference in people's lives.
• LI-Remote.
• Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.

Skills:

Problem Solving, Architecture, Leadership Skill, Cloud Computing, English

Job type:

Full-time

• Lead, coach and develop a regional team of Technical Account Managers.
• Set and track individual and team objectives aligned to customer success and business goals.
• Conduct regular 1:1s and performance reviews, providing structured feedback and development opportunities.
• Build a high-performance culture focused on customer outcomes and continuous improvement.
• Develop scalable TAM operating models, playbooks and best practices across technical support and account growth.
• Identify and remove operational bottlenecks to improve team efficiency and responsiveness.
• Monitor team health, customer risks, adoption and performance metrics, providing regular reporting to leadership.
• Work closely with Pre-Sales and Delivery teams to share customer insights and identify expansion opportunities.
• Strategic customer partnership.
• Act as a senior technical advisor and customer champion across Trustonic solutions.
• Build trusted relationships with senior stakeholders within strategic accounts.
• Develop a deep understanding of customer technology strategies, priorities and roadmaps.
• Guide customers on best practices for implementing, deploying and operating Trustonic solutions.
• Lead technical discussions around incidents, risks, trade-offs and solution decisions.
• Understand customer OEM roadmaps and identify risks around integration, onboarding and testing.
• Support customers in increasing adoption, retention and growth.
• Technical support & problem solving.
• Act as an escalation point for complex technical challenges and customer concerns.
• Take ownership of reported problems, understanding their business impact and coordinating the right internal teams to resolve them.
• Maintain clear and proactive communication with customers throughout the resolution process.
• Lead Root Cause Analysis reviews and retrospective sessions where appropriate.
• Provide expert guidance across technology spanning mobile handsets, OEM integration, secure firmware and customer systems.
• Help customers optimise their implementations and adopt new functionality.
• Customer growth & product alignment.
• Translate customer requirements and roadmap strategies into opportunities for Trustonic.
• Identify gaps, risks and opportunities within our technology propositions.
• Support Solution Delivery teams with customer onboarding and implementation.
• Identify competitive risks and share insights with Sales and Product teams.
• Communicate new Trustonic features and functionality, helping customers understand their value.
• Capture customer successes, challenges and feedback and use these insights to influence Product roadmap decisions.
• Support measurable customer and device growth plans.
• Who you are.
• A strategic, technically strong and customer-focused leader who enjoys developing people as much as solving complex customer challenges.
• You're equally comfortable coaching a TAM, discussing technical architecture with engineers, working through a difficult customer escalation or influencing senior stakeholders.
• You bring structure to complex situations and have a natural ability to build trusted relationships. You're commercially aware and understand that great technical account management isn't just about resolving problems it's about helping customers adopt, grow and get genuine value from the technology.
• You're proactive, curious and tenacious, with the ability to operate effectively in a fast-moving international environment.
• What makes you, you.
• Experience.
• Proven experience leading and developing a Technical Account Management or similar technical customer-facing team.
• Strong track record of managing strategic customer relationships and technical account strategies.
• Experience working within the smartphone, mobile, telecoms or SaaS ecosystem.
• Extensive experience working with secure systems and technologies, ideally including device locking.
• Strong API integration experience.
• Experience with OEM integration, software update management and device security.
• Experience working within device manufacturing operations would be beneficial.
• Experience working with customers across APAC markets, particularly India, Pakistan, Malaysia, Philippines or Indonesia, would be highly desirable.
• Knowledge & Skills.
• Strong understanding of SaaS platforms, technical solution delivery and customer lifecycle management.
• Proficiency in API integrations, webhooks and cloud-based platform architectures.
• Ability to create and understand end-to-end designs spanning multiple technologies and domains.
• Excellent customer relationship, communication and stakeholder management skills.
• Ability to explain complex technical concepts clearly to both technical and non-technical audiences.
• Strong problem-solving skills with a creative, organised and pragmatic approach.
• Ability to influence and drive progress across teams without direct authority.
• Strong coaching and people leadership skills.
• Comfortable working with international customers and distributed teams.
• Fluent English, both written and spoken.
• It would be great if you also have.
• Experience with first-party locking solutions such as Samsung Knox Guard, Google DLC or Transsion Paytrigger.
• Knowledge of AI and Agentic AI and how emerging technologies could improve customer engagement or team effectiveness.
• Experience with Aha!, Wrike or similar tools.
• Familiarity with JIRA or Zendesk.
• Experience within the telecoms industry or wider smartphone ecosystem.
• Undergraduate degree or equivalent level of skill, experience and knowledge in Computer Science and Information & Technology.
• What we can provide you in return for your investment.
• Competitive compensation.
• A base salary that reflects your expertise and impact.
• Bonus scheme to share in our success.
• Financial security & wellbeing.
• Private medical insurance for you from day one.
• Flexibility & work-life balance.
• Remote working arrangements to support your lifestyle.
• An open holiday policy with no upper limit take the time you need, when you need it.
• Support for volunteering and causes that matter to you.
• Growth & development.
• Opportunities for professional development and career progression.
• Exposure and interaction with global teams.
• Inclusive, supportive culture.
• A commitment to diversity, equity, and inclusion.
• A collaborative environment where your voice is valued and your wellbeing is prioritised.
• Impact & purpose.
• The chance to work on technology that drives global economic inclusion and makes a real difference in people's lives.
• LI-Remote.
• Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.

Skills:

Product Testing, Teamwork, Python, Linux, English

Job type:

Full-time

• Resolve complex technical issues across production and non-production environments.
• Own and troubleshoot customer cases from a global support queue.
• Provide clear, timely updates and proactively manage customer expectations.
• Collaborate cross-functionally to deliver high-quality, seamless customer experiences.
• Apply Knowledge-Centred Support (KCS) methodology to document solutions.
• Author, publish, and continuously improve knowledge base articles.
• Communicate complex technical concepts clearly to both technical and non-technical stakeholders.
• Participate in product testing, including new releases.
• Contribute to improving customer-facing documentation (Wiki & Zendesk).
• Effectively manage workload and priorities in alignment with team objectives.
• Continuously expand your expertise across the Trustonic SaaS platform.
• What you bring.
• Experience & Background.
• Demonstrable years of relevant technical support experience.
• Experience with support tools such as JIRA and Zendesk preferred.
• Fluent English (written and spoken) able to explain complex technical topics clearly.
• Technical Skills.
• SQL databases.
• Linux (SSH keys & certificates).
• Git.
• APIs.
• Basic scripting (BASH or Python).
• Working knowledge of AWS.
• Exposure to mobile technologies (highly advantageous).
• What make you, you.
• Adaptable - open to change and continuously improving processes.
• Action-oriented - take ownership, meet commitments, and drive results.
• Organised & decisive - prioritise effectively and manage workload confidently.
• Technically confident - solid understanding of your domain and responsibilities.
• Growth-focused - proactive about learning and receptive to feedback.
• A clear communicator - able to influence, facilitate, and align teams.
• Collaborative - foster positive teamwork and knowledge sharing.
• Ethical & accountable - act with integrity and uphold our culture.
• Bachelor's Degree or equivalent experience.
• What we can provide you in return for your investment.
• Competitive compensation.
• A base salary that reflects your expertise and impact.
• Bonus scheme to share in our success.
• Financial security & wellbeing.
• Private medical insurance for you from day one.
• Flexibility & work-life balance.
• Remote working arrangements to support your lifestyle.
• An open holiday policy with no upper limit take the time you need, when you need it.
• Support for volunteering and causes that matter to you.
• Growth & development.
• Opportunities for professional development and career progression.
• Exposure and interaction with global teams.
• Inclusive, supportive culture.
• A commitment to diversity, equity, and inclusion.
• A collaborative environment where your voice is valued and your wellbeing is prioritised.
• Impact & purpose.
• The chance to work on technology that drives global economic inclusion and makes a real difference in people's lives.
• LI-Remote.
• Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.