• Grow the local moderation quality assurance team and oversee their day-to-day operation for Ecommerce business
• Work with vendors to ensure quality targets are met by providing training programs and quality related refresher
• Lead a multi-language moderation QA team and act as the main point of contact for quality assurance and content quality assessment tasks
• Continuously evaluate outcomes, propose improvements for auditing procedures, and ensure a high level of productivity and quality
• Develop and maintain QA programs complementary to the quality system, corporate objectives and policies
• Report, analyse, and provide insights on our quality process
• Provide reports and support the Moderation QA Manager
• Responsible for localizing working processes and strategies, solving content concerns for local users with cross-functional teams such as content operations, product, engineering, legal and public relations

Minimum Qualifications:

• Bachelor’s Degree or equivalent education/experience, advanced degree is preferred
• 2+ years experience working on content quality, safety or policy in a major tech or media company
• Recent and minimum 2+ years experience as Team Lead/Quality Manager/ Technical Lead
• Great people management skills and currently managing large multicultural teams with diverse skills
• Deep understanding of e-commerce compliance requirements and internet governance management
• Demonstrate good judgment, training and management skill
• Fluent in Thai is required as the role requires communication with the Thai market and fluency in English is also required as it is the working language.