• You are responsible for leading, mentoring, and developing QA & Training teams, setting up robust quality metrics, and driving a performance culture with checkpoints & scorecards
• You will manage relationships with senior stakeholders to provide timely feedback and facilitate meetings, reporting, and quality review functions
• You monitor and review team performance using action plans, root cause analysis, and data analysis to understand opportunities for improvement Lead a large Quality Operations department including multiple managers or managers.
• Collaborate with regional leadership on strategic planning and data analysis to predict future needs and areas for improvement.
• You foster a high-performance culture and champion open communication, inclusion, continuous improvement, and sharing feedback.
• Have overall responsibility for office space planning, employee wellbeing initiatives, and ad hoc initiatives as required.

Minimum Qualifications:

• Minimum of 5 years of experience in content moderation, quality assurance, or related fields, with at least 1 year in a leadership or team management role.
• Master Policy Playbook rule and IG knowledge for coaching and CST quality improvement
• Deep understanding of data quality assurance methodologies, processes, and metrics.
• Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and make data-driven decisions to improve data quality.
• Excellent communication skills, both verbal and written, with the ability to effectively collaborate with diverse teams and influence stakeholders.
• Comfortable working in a fast-paced, dynamic environment with changing priorities.

Ability to adapt quickly to changes in technology, processes, and business requirements.