Position Summary

The Travel Retail Manager is responsible for developing and managing Jim Thompson's presence on the global travel retail channel. This role oversees the end-to-end travel retail business including duty-free, airport boutiques. This will drive sales growth, strengthen brand visibility, and ensure consistent execution of the Jim Thompson brand experience across all internationals on travel retail environments.

Key Responsibilities

Commercial Development & Sales Growth

• Identify and manage strategic partnerships with airport authorities, duty-free operators, to expand brand reach.

• Negotiate and manage commercial terms, contracts, and promotional agreements with key stakeholders.

• Own and deliver annual sales, margin, and market share targets within the travel retail channel.

Brand Execution & Merchandising Strategy

• Ensure Jim Thompson's brand positioning is consistently executed across travel retail environments.

• Collaborate closely with merchandising and product teams to develop curated assortments that resonate for travel retail travelers.

• Uphold VM standards and brand guidelines in all retail environments.

Marketing & Promotions

• Partner with the marketing team to design and implement travel retail-specific campaigns and promotions.

• Lead the planning and execution of product launches, seasonal promotions in airports, etc.

• Track ROI and performance of marketing investments to inform future planning.

Operational Excellence

• Oversee retail execution standards, compliance, and operational efficiency across all travel retail locations.

• Analyze sales trends, traveler demographics, and competitor activity to refine strategies and optimize performance.

• Conduct regular business reviews with partners, providing clear insights and action plans for continuous improvement.

Leadership & Cross-Functional Collaboration

• Work cross-functionally with internal teams including merchandising, marketing, finance, and supply chain to align business objectives.

• Support and coach in-market retail teams or account managers to deliver on commercial KPIs.

Qualifications

• Bachelor's degree in business administration, or related field.

• Minimum 7–10 years of experience in retail, with at least 3–5 years in travel retail or duty-free industry.

• Proven track record of business development and sales management on luxury retail, lifestyle, or fashion.

• Strong negotiation, commercial, and relationship management skills.

• Experience working with international partners, airport operators or inflight retail.

• Excellent communication and presentation skills in English; other Asian languages are an advantage.

• High cultural awareness, flexibility, and ability to work in a fast-paced, international environment.

• Willingness to travel frequently both domestically and internationally.