SCG
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Application Management Support Engineer
atSCG3621 - Bachelor's Degree / ปริญญาตรี : Standard, สนับสนุนงานเทคโนโลยีสารสนเทศ, 3 - 6 Years, - พนักงานประจำ
Date: 11-May-2020
Location: กรุงเทพมหานคร, ประเทศไทย
Description
เนื้องานโดยย่อ:
หน้าที่ความรับผิดชอบ:
- Take ownership of customer issues reported and see problems through to resolution.
- Possessing specialist knowledge of applications and software.
- Maintain application in the production environment, perform problem investigation/and conduct root cause analysis(RCA).
- Design (minor Enhancing) front-end -backend application and integration.
- Minor enhancement: own IT solution end-to-end from design until delivery to production and support.
- Properly escalate unresolved issues to appropriate internal teams or external vendors.
- Diagnose and troubleshoot technical issues.
- Provide prompt and accurate feedback to customers within agreed time limits.
- Prioritize and manage several open issues at one time and ensure all issues are properly logged.
- Follow up with clients to ensure their application/systems are fully functional after troubleshooting.
- Document technical knowledge in the form of notes and manuals.
- Manage vendor's contract and SLA.
คุณสมบัติ:
- Bachelor or Master's degree in Information Technology, Computer Science, Computer Engineering and related fields
- At least 5 years of work experience in IT Support with strong analytical and problem-solving skills to identify the root cause of failure under pressured situation
- Be able to resolve IT application-related incidents, service requests, and problems in a timely and efficient manner in line with business requirements.
- Can design solution design and create architecture documentation.
- Demonstrate interest and ability to learn other applications or technologies as needs.
- Excellent communication and facilitation skills (Thai and English).
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Engineering
Job type
- Full-time
Company overview
From its humble beginnings, SCG has been committed to sustainable development in all its forms, making progress its hallmark. With a long heritage, it has grown via innovation, diversification and international expansion to become a global leader in products, solutions and services for sustainabl ...
Why join us: เพราะว่าหัวใจของวัฒนธรรมองค์กร คือ คนเอสซีจี หรือ SCG People ที่ยึดมั่นและปฏิบัติตามอุดมการณ์ 4 และเป็นคน Open & Challenge เพื่อเป็นการสร้างชื่อเสียง ขององค์กรให้เป็นที่ยอมรับในภูมิภาคอาเซียน ในฐานะองค์กรแห่งนวัตกรรมที่น่าร่วมงานด้วยและเป็นแบบอย่างด้านบรรษัทภิบาล และการพัฒนาอย่างยั่งยืนตามวิสัยทัศน์ ... Read more
Benefits
- Life Insurance
- Five-day work week
- Flexible working hours
- Health Insurance
- Transport Allowance
- Performance bonus
- Dental Insurance
