Teleperformance
Quality Assurance (QA) - Japanese Speaking
atTeleperformanceQuality Assurance (QA) - Japanese Speaking
Job Locations
TH-Bangkok-Bangkok
Requisition Post Information*: Posted Date
Requisition ID
Category
Client Operations
Country
Thailand
Overview
Work location: Singha Complex
Working hours: Monday to Friday, 7:00 AM to 4:00 PM
Qualifications
Requirements
- Bachelor's degree or equivalent.
- Strong analytical and reporting skills.
- Experience hospitality industry experience is an advantage.
Language Requirement
- Business level English and Japanese
Responsibilities
Position Overview
Responsible for monitoring and evaluating service quality across voice and non voice channels. Ensures compliance with operational KPIs, SLA standards, and continuous improvement initiatives.
Key Responsibilities
- Conduct quality audits and evaluate customer interactions.
- Perform root cause analysis and identify service gaps.
- Prepare QA reports and trend analysis.
- Lead calibration sessions with Operations and Training teams.
- Support client quality reviews and improvement initiatives.
Options
Apply for this job onlineApply
Share
Email this job to a friendRefer
Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed
Experience required
- any or no experience
Career level
- Middle Level
Salary
- Negotiable
Job function
- Quality Assurance
Job type
- Full-time
Company overview
At Teleperformance in Thailand, our main focus is to create and provide advanced business solutions for our global clients in the BPO industry. We strive to replicate successful models from around the world, strengthen our relationships with existing clients, and establish Teleperformance in Thailan ... Read more
Why join us: At Teleperformance, we believe good is never good enough At Teleperformance, we firmly believe that settling for mediocrity is not acceptable. We are driven by our unwavering passion, persistence, dedication to constant improvement, and relentless pursuit of innovation. Our primary goal is to pro ... Read more
Benefits
- Remote work
- Learning & Development Opportunities
- Hybrid Working
