Teleperformance
Quality Analyst - Japanese Speaking
atTeleperformanceQualifications:
Main Requirements:
Key Responsibilities:
Main Requirements:
Bachelor’s degree or equivalent diploma in any discipline- Candidate must be able to work on rotational shift (3 shift / 5 working days)
- Minimum 1 years’ experienceas QA in call center
- Must be proficiency in English & Japanese in terms of written, reading and speaking
- Able to start work immediately is preferred.
- Language Requirements:
- English
- Japanese
Key Responsibilities:
- Conduct root cause and other data analysis
- Conduct QA evaluations per client requirements and provides QA progress reports to team lead
- Act as escalation point of contact for process questions, issues and resolution
- Act as Subject Matter Expert (SME) for QA evaluations
- Participate as project team member in problem prevention and continuous improvement projects
Skills required
- Data Analysis
- Japanese (Excellent)
- English (Excellent)
Experience required
- 1 years
Salary
- Negotiable
Job function
- Quality Assurance
Job type
- Full-time
Company overview
Size:410000 employees
Industry:Consulting Services
Location:n/a
Website:www.teleperformance.com/en-us/locations/thailand-site/thailand/
Founded in:1978
Ranking:4/5
At Teleperformance in Thailand, our main focus is to create and provide advanced business solutions for our global clients in the BPO industry. We strive to replicate successful models from around the world, strengthen our relationships with existing clients, and establish Teleperformance in Thailan ... Read more
Why join us: At Teleperformance, we believe good is never good enough At Teleperformance, we firmly believe that settling for mediocrity is not acceptable. We are driven by our unwavering passion, persistence, dedication to constant improvement, and relentless pursuit of innovation. Our primary goal is to pro ... Read more
Benefits
- Remote work
- Learning & Development Opportunities
- Hybrid Working
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