Job Descriptions

Manage online sales order delivery and returns on time.

• Responsible for monitoring goods pickup and on-time delivery, tracking POD (Proof of Delivery) according to KPI targets, and resolving abnormal POD issues.

• Manage online customer returns and rejected orders and follow up on returned goods to ensure they are delivered back to the warehouse and inbounded according to KPI targets.

• Process claims for damaged and lost products with logistics suppliers.

• Manage the KPI performance and operational quality of online warehouse and logistics suppliers.

Prepare reports.

• Prepare online sales order delivery and POD tracking reports, as well as logistics and warehouse supplier monthly meeting reports.

Manage online and offline borrow order delivery and returns.

• Create borrow orders based on requests from the Marketing, Retail, Product Management, and E-commerce teams. Follow the internal approval process, manage the stock of samples and marketing materials, and monitor on-time borrow order delivery according to KPI targets with logistics suppliers.

• Follow up on the return of borrowed machines to the warehouse according to the required return date, ensuring there are no delayed or overdue returns. Ensure returned goods are inbounded into the system on time.

Perform other duties as assigned by the SCM Supervisor, Manager, and Director.

Qualifications

• At least 2–4 years of experience in a similar role.

• Basic written and verbal communication skills in both Thai and English.

• Experience with SAP, TMS, WMS, and other order management systems.

• Ability to think independently and find effective solutions to resolve order-related issues.

• Service-minded with a positive working attitude; meticulous, responsible, and proactive.