Job Location:

Anantara Riverside Bangkok Resort

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning 'without end', our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression - for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world's most captivating locales - from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Job Description

• Patrol and monitor designated areas of the hotel to ensure the safety and security of guests, team members, visitors, and hotel property.

• Monitor hotel entrances, exits, guest areas, back-of-house areas, car parks, and other key locations for any suspicious or unauthorized activities.

• Control and monitor access to restricted areas and ensure that hotel security procedures are strictly followed.

• Respond promptly and professionally to security incidents, emergencies, accidents, guest concerns, and requests for assistance.

• Assist in emergency response procedures, including fire, evacuation, medical emergencies, accidents, and other incidents.

• Monitor CCTV systems, security alarms, fire and life-safety systems, and report any abnormalities to the supervisor.

• Conduct regular security and safety inspections and report potential hazards or security concerns.

• Assist in preventing theft, loss, damage, unauthorized access, and other incidents affecting hotel guests, Team Members, and property.

• Prepare accurate and timely incident reports, daily security reports, and other relevant documentation.

• Coordinate with relevant hotel departments, emergency services, police, fire department, or other authorities when required.

• Support the Security team in maintaining a safe, secure, and comfortable environment throughout the hotel.

• Ensure compliance with hotel policies, Security SOPs, emergency procedures, and applicable laws and regulations.

• Attend daily briefings, training sessions, drills, and departmental meetings as required.

• Perform other duties and responsibilities as assigned by the Security Supervisor or Security Manager.

Qualifications

• High school diploma, vocational certificate, or equivalent qualification.

• Previous experience in hotel security, hospitality security, loss prevention, military, police, or a related field is preferred.

• Minimum 1 year of experience in a Security Officer position, preferably in a hotel or hospitality environment.

• Possession of a relevant security certification or license is an advantage.

• Basic knowledge of hotel security procedures, fire safety, emergency response, and occupational health and safety.

• Knowledge of CCTV, access control systems, fire alarm systems, and other security equipment is an advantage.

• Basic First Aid and CPR certification is an advantage.

• Good communication and interpersonal skills.

• Service-minded, professional, responsible, and trustworthy personality.

• Good observation and problem-solving skills.

• Able to communicate effectively with guests and team members.

• Basic English communication skills are preferred, with additional languages considered an advantage.

• Basic computer skills are an advantage.

• Willing to work flexible shifts, including night shifts.

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