Responsibility:

Handle policy issuance and application processes.

Ensure accurate and timely issuance of policies and related documents (e.g., policy schedules and supporting documentation) in accordance with agreed service level targets.

Prepare and issue policy for customers, ensuring accuracy and completeness.

Process policy changes, including member additions, upgrades, deletions, and endorsements during the policy period.

Issue invoices and credit notes, ensuring timely delivery to customers in line with SLA and billing cycles.

Maintain detailed and accurate policy records within the system.

Coordinate with internal teams to ensure smooth and efficient policy issuance processes.

Support the Manager in improving policy operations processes.

Prepare reports and assist with ad hoc tasks as assigned.

Key Requirements:

Bachelor's degree in Business Administration, Insurance, or a related field.

Minimum 1-2 years of experience in policy operations, preferably in the insurance industry.

Basic understanding of policy issuance and related documentation is an advantage.

Strong attention to detail and ability to ensure data accuracy.

Good communication and coordination skills, with the ability to work across teams.

Ability to manage tasks, prioritise work, and meet deadlines.

Proficiency in Microsoft Office (Excel, Word) and related systems.