Your everyday

• Daily monitoring of all medical claims.

• Manage the expectation of customers in line with Company's direction

• Verifying claims documents vs policy terms & conditions to ensure genuineness of claim within policy coverage

• Coordinate between customers, service providers to ensure excellent service

• Coordinating with Accident & Health team for medical opinion and claim approval & ensure targeted turnaround time is achieved

• Performing medical contact to gather information from hospitals/medical center

• Explaining medical problems to patients or their families

• Reviewing the treatment provided by hospitals is relevant to the case and in appropriate price

• Flag irregular/fraudulent/exaggerated claims to superior for further action

• Liaising with hospitals with a view to eliminating unnecessary or irrelevant treatment, over-servicing, over-charging and cost-containment

• Evaluating customer's condition and arranging proper assistance to claimant

• Handling e-mail & all communication channels within targeted timeline

• Prepare weekly reporting on TAT, outstanding & repudiated cases

• Any other task/responsibility assigned by superior

Your profile

• 1-2 years of nursing or nurse claim assessor experience.

• Experience working under the Insurance department in the hospital or insurance and broker will be a big plus.

• Have a flexible schedule and must be able to work in shifts which may include night schedule and weekend.

• Able to work in commercial environment and fast moving business

• Good interpersonal and communication skills

• Computer literacy is essential

• Self-motivated, result oriented, ability to work under pressure, creative and energetic

• Willing to learn and can do attitude