Full-time

4-5 years experiences

Assistant Restaurant Manager

Objective

Assist the Restaurant Manager in leading daily operations, developing the team and delivering consistent guest experiences while achieving service, cost control and profitability targets.

Key Responsibilities

01 Operations and Brand Standards

Oversee daily service, opening and closing, outlet readiness, product presentation and SOP compliance. Support peak periods, resolve operational issues and recommend practical improvements.

02 Team Leadership

Prepare rosters to business demand; monitor attendance and timekeeping. Lead briefings, allocate duties, coach supervisors and support recruitment, onboarding, appraisals and disciplinary processes with HR.

03 Guest Experience

Deliver attentive service, manage complaints and service recovery, build relationships with regular guests and use feedback to improve satisfaction and retention.

04 Sales and Financial Controls

Support revenue, profitability and budget targets through upselling and promotions. Monitor labour, food, beverage and consumable costs; review daily sales, cash handling, billing and payment reconciliation, escalating variances.

05 Inventory and Assets

Coordinate stock counts, reconciliation, requisitions and correct storage. Monitor portions, wastage, stock usage, breakage and equipment; report discrepancies and follow up on maintenance and loss prevention.

06 Training and Service Quality

Identify training needs and provide daily coaching on menus, ingredients, allergens, beverages and service etiquette. Track training effectiveness and develop team members for greater responsibility.

07 Safety and Compliance

Maintain hygiene, sanitation, grooming and food safety standards. Inspect service and storage areas, ensure fire and workplace safety procedures are followed and report hazards and maintenance needs promptly.

08 Coordination and Reporting

Work with Kitchen, Bar, Purchasing, Finance, HR, Marketing and Events on service, menus, promotions and private bookings. Submit accurate reports on time and perform other reasonable duties assigned by management.

Key Performance Indicators

• Sales and profitability targets; food, beverage and labour cost control; reduced wastage.

• Guest satisfaction, reviews and complaint resolution; successful promotions and events.

• Staff attendance, retention, training completion and performance; SOP, hygiene and safety compliance.

• Accurate stock counts, cash handling and reconciliation; complete and timely operational reports.

Recruitment Process

Please note that our recruitment process begins with an initial pre-screening conducted by the Talent Acquisition (TA) team. Candidates who meet the required qualifications and position requirements will be shortlisted and invited to proceed to the next stage of the interview process.

If you are interested in this opportunity, please submit your updated CV and Portfolio to [email protected]. As this is a design-focused position, a portfolio is mandatory. Applications submitted without a portfolio will not be considered for the next stage of the recruitment process.

Due to the high volume of applications, only shortlisted candidates will be contacted.

Application Forms