Shopee (Thailand) Co., Ltd.
Warehouse Process Improvement (Scommerce)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team:
Job Description:
- Design and standardize end-to-end returns processes to ensure a seamless, repeatable flow from initial customer receipt to final disposition.
- Optimize inspection, grading, and Return-to-Stock (RTS) handling to improve accuracy in product assessment and accelerate inventory reintegration.
- Maximize recovery value by developing strategic pathways for resale, liquidation, and refurbishment that minimize financial depreciation.
- Reduce reverse cycle times and processing costs through the elimination of redundant touchpoints and the streamlining of administrative overhead.
- Monitor and report on reverse cost per unit and recovery rates, using data-driven insights to steer operational and financial improvements.
- Identify and mitigate fraud or leakage risks by implementing rigorous validation checkpoints and systemic audit trails within the returns flow.
- Analyze return reasons to drive systemic fixes, collaborating with upstream teams to reduce preventable returns and improve overall product quality."
Requirements:
- 1–5 years of experience in warehouse, supply chain operations or logistics, with a proven track record in process optimization and performance improvement; candidates with relevant internship experience in large-scale warehouses or distribution centers are considered.
- Experience in return and refund process, including resell, liquidation or disposal is preferable.
- Strong analytical skills, with the ability to interpret data on return and refund rate, quality auditing, and operational flow.
- Strong problem solving skills, with the ability to deconstruct complex, ambiguous challenges into actionable solutions by leveraging data-driven logic and strategic thinking.
- Proficiency in using data analysis tools (e.g., Excel, SQL) to track and generate insights from performance metrics.
- Good communication and collaboration skills to work with cross-functional teams.
- Proficient in verbal and written English communication to collaborate with international teams if needed.
Experience required
- 1 years
Salary
- Negotiable
Job function
- Distribution / Logistics
- Supply Chain
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
