Manage and process return tasks & provide problem solving to Returns team

• Manage all return operation to control team and support manager

• Monitor the dashboard and analysis to follow daily performance

• Maintains quality service by enforcing quality and customer service standards

• Analyse and resolve quality and customer service problems, and recommend system improvements

• Coordinate with other related team to ensure that all run smoothly for Returns department

• Train, motivate and coach employees as needed for service efficiency to customers and assessing employee performance

• Provide helpful feedback, solution and training opportunities to team member

• Contribute team effort by accomplishing related results as needed.

• Ensure that staff members follow company policies and procedures.

• Accomplish operations and organisation mission by completing related results as needed

• Delegate work duties to staff to attain objectives and allocate use available resources using

• Review performance data (activity reports) to monitor and measure productivity, goal progress and activity levels

• To perform any other duties assigned by Manager

• Bachelor's Degree or higher in Logistic management, supply chain or any related field

• At least 3 years of working experience for Return and Quality Control (e-commerce is highly preferred)

• Be able to communicate in English

• Problem solving skills and Conflict management

• Ability to work under deadlines and pressure

• Good interpersonal, communication and negotiation skills.

• Good team player

• Proficient with Microsoft Excel

• Able to work on shift and day-off when required