Shopee (Thailand) Co., Ltd.
Senior FBS Ops Account Management
atShopee (Thailand) Co., Ltd.- Lead inbound, replenishment, and ASN management to ensure smooth inventory flow and seller compliance.
- Monitor warehouse capacity, operational SLAs, RTS performance, and fulfillment-related KPIs to drive operational efficiency.
- Manage seller operational performance and provide strategic recommendations to improve seller growth, retention, and fulfillment quality.
- Act as the main escalation point for complex seller operational issues and coordinate resolutions with cross-functional teams.
- Drive seller and SKU retention initiatives through performance analysis and proactive account management.
- Prepare and present business reviews, operational reports, and performance insights to sellers and internal stakeholders.
- Lead process improvement projects to optimize operational workflows, seller experience, and cost efficiency.
- Mentor junior team members and support team KPI achievement and operational execution plans.
- Oversee SKU and listing quality to ensure compliance with platform policies and operational standards.
- Manage the full loop of pick-up service operations, including route planning, operational coordination, billing submission, performance tracking, and continuous process improvement.
- Bachelor's Degree in Business Administration, Supply Chain, Logistics, or related fields.
- >3 years of experience in E-commerce Operations, Fulfillment, Supply Chain, Logistics, Account Management, or related functions.
- Proven experience in stakeholder management and handling seller escalations independently.
- Experience in project management, process improvement, or operational optimization initiatives is preferred.
- Excellent communication, negotiation, and interpersonal skills.
- Strong problem-solving mindset with good attention to detail.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Proficiency in Microsoft Excel, Google Sheets, and reporting/dashboard tools.
- Proficient in both English and Thai.
- Experience with Warehouse Management Systems (WMS) or e-commerce platforms is a plus.
Skills required
- Negotiation
- English (Excellent)
Experience required
- 3 years
Career level
- Senior Level
Skills optional
- Project Management
Salary
- Negotiable
Job function
- Accounting
- Supply Chain
Job type
- Full-time
Company overview
Size:2000-5000 employees
Industry:Information Technology
Location:Bangkok
Website:careers.shopee.co.th
Founded in:2015
Ranking:4.5/5
Shopee delivers straightforward, secure and convenient online shopping through a mobile-focused marketplace enabling users to browse, purchase and sell products anytime and anywhere. The platform targets Southeast Asian markets, merging consumer-driven marketplace simplicity with ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
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