Shopee (Thailand) Co., Ltd.
Recovery Operations (SPX Express)
atShopee (Thailand) Co., Ltd.- Support operations to run smoothly in reverse flow and exception order management flow operations
- Analyze exception order root cause and point of occurrence to reduce number of exception orders
- Identify gaps for improvement in-station parcel compliance and coordinate with relevant teams to improve process more efficiently and effectively
- Manage dispute operations for internal and external SPX operating model
- Reconcile stuck loss to comply with exception process and SOC for liquidation
- Align with CX team on handling process, SLA days from Ops feedback
- Make decision on complicated case from ticket/ stuck order for loss and claim process
- Analyze and report Recovery team OKR and project/ initiatives progress to Team Lead
- Bachelor's degree with 1-2 years of related experience
- Ideally from logistics, operations management, or data analysis background
- Strong interpersonal, analytics, and problem-solving skills
Experience required
- 2 years
Career level
- Middle Level
Skills optional
- Data Analysis
Salary
- Negotiable
Job function
- Distribution / Logistics
- Analyst
Job type
- Full-time
Company overview
Size:2000-5000 employees
Industry:Information Technology
Location:Bangkok
Website:careers.shopee.co.th
Founded in:2015
Ranking:4.5/5
Shopee delivers straightforward, secure and convenient online shopping through a mobile-focused marketplace enabling users to browse, purchase and sell products anytime and anywhere. The platform targets Southeast Asian markets, merging consumer-driven marketplace simplicity with ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
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