Shopee (Thailand) Co., Ltd.
Recovery Management Admin (Contract 1 Year)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Responsible for reviewing cases related to shipments and lost/damaged goods.
- Collaborate with operations to motivate them to manage inventory effectively to prevent overdue orders per SLA.
- Conduct investigations on lost goods to determine reasons for stock holding at a station or exceeding loss thresholds.
- Review the entire order list to identify process errors and initiate appropriate loss compensation.
Make sound recommendations based on investigation findings. - Communicate effectively across functions.
- Ensure compliance with all relevant standards, working practices, guidelines, and KPIs.
- Perform any other similar or related tasks as required or directed.
Requirements
- With at least a year of experience handling claims, preferably with a background in the E-Commerce industry.
- Excellent communication and interpersonal skills, both verbal and written.
- Analytical with effective negotiation and problem-solving skills.
- Able to develop solutions and communicate effectively across the organization.
- Capable of clearly identifying and defining issues raised via emails and making necessary recommendations.
- Strong teamwork skills, a positive attitude, and a willingness to learn.
- Driven, motivated, and proactive.
- Personality traits: trustworthy, careful, and proactive
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Distribution / Logistics
- Customer Service
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
