Shopee (Thailand) Co., Ltd.
Express Performance Control (SPX)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Responsible for Fleet and Hub Operations performance.
- Develop strategies to drive synergy across different hubs in order to meet Operational.
- Continuously improve the key performance indicators (KPIs) of the staff on productivity, quality, service level and stakeholder satisfaction.
- Work together with the Operational Excellence Team in driving Quality Assurance and productivity improvement and SOP development.
- Assist in the planning and implementation of projects in Cross-function to ensure the projects are going in the right direction within the targeted timeline
- Work closely with the management team to determine long-term strategies, set realistic operational goals and timelines
Requirements:
- Bachelor's degree in any field.
- Excellent presentation and problem solving skills.
- Experience in team management and project management.
- Proactive and able to use initiative.
- Strong business sense and able to improve the team through a clear business view.
- Strong analytical skills and able to make judgement based on logical reasons.
- Well-developed interpersonal and communication skills.
- Able to communicate clearly and concisely.
- Quick learning, adaptive and flexible.
- Committed, result oriented, willing to go extra miles for goal achievement.
- Like challenging goals and fun environment
- Essential cross-functional working skills with strong analytical thinking, initiative and results-driven.
- Can do attitude, ability to work under pressure and in a fast-paced environment.
- Excellent written and verbal communication skills in English.
Skills required
- Quality Assurance
- Assurance
- Problem Solving
- English (Excellent)
Experience required
- any or no experience
Skills optional
- Project Management
Salary
- Negotiable
Job function
- Distribution / Logistics
- Management
- Quality Assurance
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
