Seekster is looking for a Customer Success Manager who can own the entire post - sales success process to grow the business. This role is responsible of overlooking our current Key accounts and increase customer retention & loyalty.

• You will be planning, strategizing and tracking the KPI's for your team.
• You will own the entire post sales relationship, including onboarding, ongoing retention and upselling.
• You will be the first point of contact for our key customers incase of any problems.
• You will be responsible for customer retention by monitoring certain KPI's and metrics.
• You will be coordinating with the operations / support team and recommend processes to ensure customer satisfaction.
• You will be overlooking the overall sales figure.
• You will be monitoring the feedback and Net Promoting Score of our current key customers.

• Bachelor's Degree with at least 2 years' experience in sales, telesales or account management
• Ability to close sale and explain company's services.
• Worked in a startup before is a plus.
• Highly motivated to achieve goals and exceed expectations.
• Good interpersonal skills, excellent communicator, strong in organisation and creating teamwork, good facilitator, consensus builder and able to manage conflict.
• Superior business and negotiation skills
• Thai Nationality