Claim

Chonburi, Thailand

Responsibilities

• Provide claim hotline for all products upon receipt of FNOL by Mobile Application, Webservice, Claim online, e-mail, telephone, fax and customer walk in.

• Monitor new claims from Roojai web service, review and consider to call back and process FNOL accordingly.

• Gather all necessary evident and identify quickly to assign Motor Surveyor or do Desktop Survey

• Identify suspicious situation at FNOL

Job Duties

• Handle first notification of loss (FNOL) from multiple channels mainly Claim online through website, e-mail, Roojai webservice, Mobile Application

• Monitor Web App dispatching, review and consider to call back and process claim accordingly

• Support inbound calls of first notification of loss (FNOL) including fax and customer walk in

• Able to quickly require information, reassure the customer, provide direction, answers to basic claim questions and advise further claim process

• Communicate with customers, updating the customers of the progress of their claims at stage of FNOL

• Enter new claims at FNOL stage in Salesforce and ensure all transactions are posted/released.

• Submit Desktop survey report and follow up Physical survey report from Surveyor to claim handling team within timeline

• Ensure Survey Report are processed, and Survey Fee Invoice are submitted in timeline

• Handle complaints at the first point of contact

• Report to Senior Claim Executive and Claim Executive handling of concerns, compliments from customers and third party with recommended solutions and areas of improvement

• Share work experience and knowledge with colleagues through team meetings

• Actively participate in process improvement sessions, providing constructive feedback and suggestions

• Perform other duties as assigned by Manager with fully supporting

Requirements

• High vocation certificate in Mechanic or University graduate

• Experience in Motor Claim Call Center, Motor Surveyor and Claim Handling is an advantage

• Should have sound knowledge of various motor vehicles, their market values, various repair procedures and costs, recovery procedures

• Strong Knowledge in Motor Insurance

• Good spoken and written communication skills (Good in English communication is an advantage)

• Excellent customer service and negotiation skills

• Ability to analyze information

• Good administrative and computer skills

Welfare

• Dental Insurance

• Life insurance

• Health insurance

• Accident insurance

• Health insurance ( cover spouse and children)

• Provident Fund ( Employer 5 %)

• Social Security

• Annual salary adjustment

• Training seminars

• Study loan ( Follow the policy)

• Uniform

• Baby birth gift 5,000 baht

• Funeral assistance

• Birthday gift set, Eat lunch pass probation.

• True money wallet 200 THB/month

• Annual Leave start from 12 days + Business leave 3 days

• Working 5 days per week

• Outing trip, Family trip or another activities.

• Party, TGIF, Coffee and Snack

• Etc.

Looking for a new challenge?

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