Service Manager (South Korea)

> RateHawk

• South Korea (Remote)
• Full-time

Workplace: remote

Department: Customer Operations

Description

Join Our Team as a Service Manager at RateHawk!

Are you passionate about travel and tech? Do you speak English and Korean fluently? We're looking for a Service Manager to take care of our top B2B partners in South Korea. If you love helping people, keeping things running smoothly, and turning clients into long-term fans - we'd love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.

Requirements

What You'll Do:

Support Our Top Clients:

Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues.

Keep an Eye on Things:

Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention.

Stay in Touch:

Send regular updates to clients and check in to make sure they're happy with how things are going.

Track Performance:

Use tools like Tableau and SQL to monitor service metrics and prepare reports.

Be Their Voice:

Join client meetings, listen to their needs, and make sure their voice is heard internally.

Work as a Team:

Collaborate with ops, support, and tech teams to make service even better.

What We're Looking For:

Language Skills:

Advanced level of English and Korean - you'll need to speak and write fluently.

Ability to work with tools:

Comfortable with data and tools like CRM systems and dashboards.

Quick Learner:

Ability to grasp new information quickly and focus on results.

Multi-Tasker:

Capable of juggling multiple tasks and handling stress with ease.

Empathetic:

A strong sense of empathy is essential.

Travel Industry Experience:

Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage! Experience in account or service management (B2B is a plus!)

Benefits

What We Offer:

Remote Work:

Work from the comfort of your home!

Salary:

base payment + monthly bonus.

Dynamic Team:

Be part of a young and energetic group of specialists.

Growth Opportunities:

Tackle interesting and ambitious tasks that will elevate your professional skills.

Learning & Development:

We support your growth through seminars, trainings, and conferences.

Perks:

Take advantage of corporate discounts on hotels and other services.

The Process:

Meeting with HR:

A friendly chat with our HR team.

One minute Internet Speed Test:

Just to make sure you're all set for remote work.

Meeting with Hiring Manager:

Another friendly chat.

• Interview results and offer!

Learn more about our data protection practices in our Privacy Policy:

[https://emergingtravel.notion.site/recruitment-privacy-notice](https://emergingtravel.notion.site/recruitment-privacy-notice)

If this sounds like the perfect fit for you, we'd love to hear from you! Apply now and let's create amazing travel experiences together!

Apply

[Apply at RateHawk](https://apply.workable.com/ratehawk/j/47486BE30A/apply)