Your role will be pivotal in elevating the service experience through strategic training initiatives. You will collaborate with cross-functional teams to design and implement training programs, ensuring a seamless and exceptional luxury service.

Job Responsibilities

Service Strategy

• To follow the trend, policy in order to develop a luxury service experience.

• Develop and implement comprehensive luxury service training programs aligned with industry standards.

Service Design

• Collaborate with BU to get an impact data for better solution.

• Collaborate with various departments to gather insights and data for tailored training solutions.

• Design Service training courses using an appropriate approach effectively.

• Provide a luxury service and demonstrate knowledge and expertise in service training courses.

• Develop innovative and service strategies to support the effectiveness.

• Provides rapid solutions for immediate communication and practice needs.

• Collaborate with various departments to gather insights and data for tailored training solutions.

Service Experiences

• Create and continuously improve experience using an array of approaches that engage technical and business audiences and drive high-impact standards.

• To visit all projects in order to find gaps for further development.

• To observe and follow as well as giving a good recommendation to all Trusted Expertise & Trusted Advisor.

Service Coaching Delivery

• Ability to conduct efficient training in a motivated environment.

• Conduct on-site visits to identify areas for improvement and refine training strategies accordingly.

• Provide recommendations to enhance Trusted Expertise and Trusted Advisor roles.

• Led the core training, relevant training, and coach among the team according to the situation needed.

• Facilitate and manage the new Service Quality training program.

• Act as a coach, recheck, suggest employee to achieve service standard.

• Follow up, summarize, and report the development progress to hit the competency gap minimization.

• To implement the designed courses in yearly schedule and properly arrange the class with all concerned accordingly.

• Monitor and track all learning progress and results of all learning programs / initiatives implemented through various measurements and evaluation e.g. quantitative reports qualitative feedback from key stakeholders, observer, or management.

• Other duties as assigned.

Job Specification

Minimum of 5 years of experience in service design, customer-centric roles, specializing in Luxury customer experiences, property management, real estate, or sales.

• Good English level, fluent oral speaking, and smooth writing

• Proficient in English with excellent oral and written communication skills.

• Bachelor's Degree in a related field or equivalent practical experience.

• Strong analytical skills, problem-solving abilities, and a proactive disposition.

• Exceptional interpersonal skills, effective communication, and strong negotiation capabilities.

• Reliable, detail-oriented, and committed to delivering outstanding service.

• Ability to travel when required.