Experience:

3 years required

Skills:

Data Analysis, Linux, MySQL, English

Job type:

Full-time

• As a rapidly growing company, the ideal candidate for this role is ambitious and motivated. We re
• looking for fast learners with the ability to think strategically and creatively, especially those who
• enjoy working in a fast-paced environment. We like people who are flexible and have the ability to
• enthusiastically respond to new tasks and challenges.
• Does this sound like you?
• You have at least 3 years of work experience in System Engineer, Data Analyst or Level 2/3 support roles
• You have completed a Bachelor Degree in IT studies or Computer Science
• You have multi-tasking abilities
• You have excellent time management and organizational skills
• You have B2 or above skill level in verbal and written English
• You have experience in basic administration of Linux machines
• You have experience in using MySQL tooling
• You are a good team player
• You have excellent analytical skills
• You have strong command of the English language
• You have excellent communication and client-handling skills, with the ability to manage expectations and explain technical detail.
• About the Role:
• The job holder will join our Customer Support team which is the day to day point of contact for
• any of our worldwide customers. His/her daily tasks range from digging into customer problems
• and monitoring our infrastructure. The successful candidate will be expected to:
• Quickly and correctly assess customer requests (in line with SLA s) and prioritize accordingly
• Analyze customer requests and summarize them in a clear and concise way for different audiences (internal and external)
• Proactively engage with other teams to manage customer needs and expectations
• Proactively help the support team to achieve its goals
• Identify and address internal knowledge base gaps or improvements.
• Note: The role will be based in Thailand. Only candidates with the right to work in Thailand will be
• considered.