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Order Fulfillment Specialist

atMondelēz International (Thailand) Co., Ltd.
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
Job Description Summary
You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.

Job Description
You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.
  • Manage the order fulfilment process, respecting the customer segment and channel mix
  • Balance supply constraints and delivery of service levels through cross-functional alignment
  • Use appropriate tools and processes such as availability checks and stock allocation rules
  • Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs
Revenue/Order Management
  • Receive and process order both EDI and manual order
  • Ensure quality control of orders with no reject and error.
  • Process order premium to customer (FOC)
  • Confirm all items orders are include and align with customer shelf life criteria.
  • Coordinate with DKSH for expedite order and manage booking with logistics provider
  • Accountable for managing the order fulfilment process
  • Consistently checking the ability to fulfil orders
  • Responsible for defining and alignment with the Sales Team, the order fulfilment principle for each customer
  • Implement stock allocation process and prioritize orders/ customers
  • Monitor ordered quantities vis-a-vis the set quota
  • Support Finished goods near expiry flush -out programs
  • Accountable for order interface to system process implementation to ensure system alignment
  • Accountable for efficient order management process, continuously aiming for process improvement and simplification to reduce complexity
Returns Management
  • Process sales return when receive RTV from customer and create GR document and CN
Sales Support
  • provides relevant data which are useful in making decision for Customer and Category Team in driving service improvement and revenue achievement.
A desire to drive your future and accelerate your career and the following experience and knowledge:
  • 3 years of experience in customer service, logistic, order fulfillment work with FMCG company will be preferable
  • Good at Microsoft office, Excel and DEI Order or SAP will be advantage
  • Good numerical, analytical and logical reasoning skills
  • Good at customer-facing role within customer service, logistics or sales
  • Experience in an order-to-cash environment
  • Experience in customer service, logistics and sales
  • Good knowledge of the total supply chain/order-to-cash process
  • Strong analytical and problem-solving skills
  • Good English and Thai communcation skills
No Relocation support available
Business Unit Summary
Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like Oreo and Tiger biscuits, Kinh Do mooncakes, Jacob’s crackers, Cadbury Dairy Milk chocolate, Tang powdered beverage, Halls candy and Eden cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular Order Management (OTB) Customer Service & Logistics
Skills required
  • Microsoft Office
  • Excel
  • SAP
  • English (Good)
Experience required
  • 3 years
Salary
  • Negotiable
Job function
  • Product / Brand Management
Job type
  • Full-time

Company overview

Size:n/a
Industry:Food and Beverage / Catering
Location:Bangkok
Website:th.mondelezinternational.com
Founded in:n/a
Ranking:4/5

Mondelez International, Inc.(NASDAQ: MDLZ) is a global snacking powerhouse with 2014 revenue of $34 billion. Creating delicious moments of joy in 165 countries, Mondelez International, Inc. is a world leader in biscuits, chocolate, gum, candy, coffee and powdered beverages with billion-dollar brands ... Read more

Why join us: Do you have a passion for working on some of the world’s leading snacks brands? Want to help build a new snacking powerhouse in Thailand? Then, we want you to join us. In return, we’ll help you have a satisfying career filled with opportunities.

Head office: 415 SUKHUM WIT ROAD SAM RONG NUA SUB DISTRICT MUANG
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