Technical Specialist
atLSEG (London Stock Exchange Group)- Act as a specialized technical resource for complex issues affecting Refinitiv products.
- Remotely resolve customer issues, utilizing 3rd party partners when needed.
- Identify service-impacting trends and help implement preventative measures.
- Leverage innovative technologies to ensure a consistent support experience.
- Provide expert technical support for assigned Refinitiv products.
- Interface with product support, development teams, and 3rd party vendors to resolve wee issues.
- Troubleshoot, reproduce, and resolve customer issues remotely, arranging for on-site dispatches when required.
- Provide high-quality technical advice to internal stakeholders and 3rd party engineers.
- Escalate major, elusive, and recurrent issues that are impacting clients.
- Assist with the implementation and integration Refinitiv products at customer sites as needed.
- Maintain awareness of relevant technical and product trends through self-learning/study, training classes, and job shadowing.
- Maintain accurate client-site documentation.
- Deliver technology or product training to customers as needed.
- Record all customer interactions using CRM tools provided (Salesforce).
- Follow all operational policies and procedures to manage client issues.
Qualifications
- English fluency – both written and spoken – required.
- Availability to work weekends within a 24x7 support environment.
- Comfortable working within a Linux terminal.
- Skilled with incident management, analytical thinking, troubleshooting, and case management.
- Logical thinker/problem solver who is self-motivated and a strong contributor within a team.
- Proficiency communicating technical concepts to non-technical customers and colleagues.
- Experience in a customer service environment and having outstanding Customer Service skills.
- Ambition to develop and maintain a deep understanding of assigned products and technologies.
- Ability to work with virtual teams to successfully deliver projects or resolve escalations.
- Good understanding of project management principles is a plus.
- Basic working knowledge of financial markets.
- Independent worker with excellent time management and escalation skills.
- Python or Shell scripting experience is a plus.
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Product / Brand Management
- Consultant
Job type
- Full-time
Company overview
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep ...
Why join us: LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Pa ...
Benefits
- Annual bonus
- Corporate Social Responsibility Initiatives
- Dental Insurance
- English lessons
- Five-day work week
- Flexible working hours
- Health Insurance
- Provident fund
- Social Security
- Performance bonus
- Hybrid Working
- Professional development
- Maternity leave
- Learning & Development Opportunities