Role Purpose
  • Act as a specialized technical resource for complex issues affecting Refinitiv products.
  • Remotely resolve customer issues, utilizing 3rd party partners when needed.
  • Identify service-impacting trends and help implement preventative measures.
  • Leverage innovative technologies to ensure a consistent support experience.
Major Responsibilities / Accountabilities:
  • Provide expert technical support for assigned Refinitiv products.
  • Interface with product support, development teams, and 3rd party vendors to resolve wee issues.
  • Troubleshoot, reproduce, and resolve customer issues remotely, arranging for on-site dispatches when required.
  • Provide high-quality technical advice to internal stakeholders and 3rd party engineers.
  • Escalate major, elusive, and recurrent issues that are impacting clients.
  • Assist with the implementation and integration Refinitiv products at customer sites as needed.
  • Maintain awareness of relevant technical and product trends through self-learning/study, training classes, and job shadowing.
  • Maintain accurate client-site documentation.
  • Deliver technology or product training to customers as needed.
  • Record all customer interactions using CRM tools provided (Salesforce).
  • Follow all operational policies and procedures to manage client issues.
LSEG provides professionals with the intelligence, technology, and human expertise they need to find trusted answers. We enable professionals in the financial and risk markets to make the decisions that matter most.

Qualifications
Technical/Professional Skills & Competencies:
  • English fluency – both written and spoken – required.
  • Availability to work weekends within a 24x7 support environment.
  • Comfortable working within a Linux terminal.
  • Skilled with incident management, analytical thinking, troubleshooting, and case management.
  • Logical thinker/problem solver who is self-motivated and a strong contributor within a team.
  • Proficiency communicating technical concepts to non-technical customers and colleagues.
  • Experience in a customer service environment and having outstanding Customer Service skills.
  • Ambition to develop and maintain a deep understanding of assigned products and technologies.
  • Ability to work with virtual teams to successfully deliver projects or resolve escalations.
  • Good understanding of project management principles is a plus.
  • Basic working knowledge of financial markets.
  • Independent worker with excellent time management and escalation skills.
  • Python or Shell scripting experience is a plus.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
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Experience required
  • any or no experience
Salary
  • Negotiable
Job function
  • Product / Brand Management
  • Consultant
Job type
  • Full-time

Company overview

Size:500-1000 employees
Industry:Information Technology
Location:Bangkok
Website:www.lseg.com/Careers-Bangkok
Founded in:1998
Ranking:5/5

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep ...

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Why join us:

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Pa ...

Read more

Head office: 968 U Chu Liang Building, 34th Floor, Silom, Bang Rak, Bangkok 10500, Thailand
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Benefits

  • Annual bonus
  • Corporate Social Responsibility Initiatives
  • Dental Insurance
  • English lessons
  • Five-day work week
  • Flexible working hours
  • Health Insurance
  • Provident fund
  • Social Security
  • Performance bonus
  • Hybrid Working
  • Professional development
  • Maternity leave
  • Learning & Development Opportunities
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