Application Support Engineer
atLSEG (London Stock Exchange Group)Responsibilities and Key Accountabilities:
- Investigate and solve technical issues related to functionality, workflow, cloud services and system configuration
- Provide root cause analysis to pinpoint the underlying causes of recurring or critical issues to prevent future occurrences
- Understand LSEG technology/knowledge including architecture, cloud's micro-services and workflows of our products
- Provide guidance to customers when they have questions related to our product functionality and API Usage.
- Support product managers in technical areas to satisfy challenged business requirements
- Collaborate with development, content, customer support and operation teams to ensure smooth progression of client query and issue/incident's investigation
- Responsible for improving and documenting technical knowledge & processes around application support (using Confluence)
- Provide on-call support during late night and weekend for critical incidents
- Customers and service focused, with determination to meet their needs and expectations
- An ability to work in a fast-paced, high demand work environment
- Self-motivated and able to work both independently and in collaboration with other technologists at all levels
- Bachelor’s degree or equivalent experience in Computer Science, Information Technologies or related field
- Experienced in a role which requires high problem solving and analytical skills
- Experienced with AWS Cloud services such as EC2, S3, RDS, Lambda, API Gateway, SQS, SNS, etc.
- Familiarity with AWS CloudWatch for investigating issues, monitoring dashboards, and alarms
- General understanding of Database and basic SQL
- Have a good understanding of REST API and OpenAPI Specification.
- Scripting and automation skills using Python, PowerShell, or other languages
- ITIL knowledge is desirable
- Strong interpersonal and proficient in English communication
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Engineering
Job type
- Full-time
Company overview
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep ...
Why join us: LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Pa ...
Benefits
- Annual bonus
- Corporate Social Responsibility Initiatives
- Dental Insurance
- English lessons
- Five-day work week
- Flexible working hours
- Health Insurance
- Provident fund
- Social Security
- Performance bonus
- Hybrid Working
- Professional development
- Maternity leave
- Learning & Development Opportunities