It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

As a Sea Logistics Operational Care Specialist, International Supply Chain, you are responsible to support our customers by providing informatio, answering queries and resolving complaints.

How you create impact

You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.

• To qualify + enter customer orders into the operational execution process.

• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the destinations + regional stakeholders.

• To provide, document, follow-up on quotations + opportunities in line with the customer account strategy.

• To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting.

• To consistently perform purchase order + shipment qualification in line with working instructions to ensure full + complete handovers to the OCC, optimizing the customer experience.

• To contribute as process owner on continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.

• To document, resolve, analyze all complaints, then identify, share + eliminate root causes.

• To ensure delivery of all financial targets + strategic objectives across International Supply Chain (ISC).

What we would like you to bring

• 2-3 years experience in seafreight operations.

• Has experience in handling on Key Account customers before.

• Good Understand and hands-on experience in export shipping documentation.

• Good in written and verbal English communication.

What's in it for you

• Miscellaneous benefits such as dental, hospitalization and others

• Annual Wage Supplement (AWS)

• Training and development

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.