It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Deliver excellent customer service for air freight shipments, ensuring smooth operations, timely updates, and effective issue resolution.

How you create impact

Your Responsibilities

• Take ownership of shipments and ensure efficient file handling, with complete and accessible customer data

• Ensure stakeholders deliver in line with customer expectations while complying with regulatory requirements

• Monitor shipments consistently and communicate proactively with customers

• Respond promptly to customer feedback, complaints, and escalations, with swift corrective actions

• Promote awareness and usage of customer-facing digital solutions

• Participate in relevant trainings to stay updated

• Support or lead customer implementations, ensuring involvement from OCC/RCC/OM as required

• Participate in GCIM Scalable trainings

• Manage customer growth and focus on retention

• Drive profitability through effective spot quotations, quick response times, upselling, and promotion of KN products

• Perform ongoing GP analysis and liaise with procurement stakeholders

What we would like you to bring

• Minimum 2-5 years of experience in air freight or freight forwarding (customer service)

• Used to manage pharma account would be additional advantage.

• Proficient in English (spoken, written, and reading)

• Able to work effectively in a high-pressure environment

• Flexible with working arrangements

What's in it for you

• Miscellaneous benefits such as dental, hospitalization and others

• Annual Wage Supplement (AWS)

• Training and development

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.