【Job Responsibilities】

【Job Requirements】

Job Description

• Develop and cultivate customer relationships by identifying customer needs and conducting demand exploration.
• Identify customer requirements and pain points, determine corresponding service strategies, coordinate company resources, and provide solutions to customers.
• Collaborate closely with business, product, and operations teams to coordinate online purchasing, payment collection, and after-sales services for customers, aiming to enhance customer satisfaction.

Qualifications

• Fluent in English and Chinese. Proficient in value-based sales.
• Experience in successful development of new B2B customers and leading major projects.
• Skilled in expanding business and mobilizing internal and external resources to solve business issues.
• Strong sense of responsibility and teamwork. Excellent project management and resource integration skills.
• Identification with JD culture and the online e-commerce industry.

【About JD.com】

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is China's largest retailer by revenue. In 2023, JD.com reported revenues of US$152.8 billion and served approximately 600 million active customers.

【Our International Business】

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.

【JINGDONG Industrials International】

JINGDONG Industrials offers industrial supply chain technology and services, ensuring fast, precise ordering and cost-effective delivery supported by cutting-edge digital solutions. Serving over 7,000 key accounts and 8 million SME customers across China, JD Industrials also provides MRO supply chain solutions to support its global operations.