WE ARE A DESKTOP SUPPORT ENGINEER L2 IN THAILAND!

Excis is a global IT support leader, driven by innovation and collaboration. We are looking for a skilled Desktop Support Engineer to join our Thailand team. If you enjoy solving technical challenges in a fast-paced environment, this is a great opportunity to grow your career with a global organization.

About Excis:

Presence in 190+ countries

6,000+ engineers worldwide

200+ enterprise clients

Key Responsibilities

Identify device issues by reading error codes on equipment

Diagnose and troubleshoot hardware and software faults using diagnostic tools

Replace or swap faulty hardware components when required

Perform hardware upgrades as needed

Assist support teams from other service providers

Work in staggered shifts when required

Travel to different sites as part of

job responsibilities

Perform additional duties as assigned

Inventory and Asset Management

Manage IT inventory and track movement of company stock

Maintain accurate records of all goods entering and leaving the stockroom (new and returned items)

Manage ordering, storage, and stock level control

Update inventory records and documentation regularly

Apply standard inventory management techniques

Prepare daily, weekly, and monthly IT stock reports

Generate trend analysis reports on common failures affecting end-user devices

Requirements

2–4 years of relevant IT support experience

CompTIA A+ certification or equivalent (or at least 3 years of equivalent hands-on experience)

Experience performing warranty hardware repairs for HP, Dell, and Lenovo devices

Knowledge of parts ordering, replacement, repair, and defective part return processes

Strong knowledge of Windows OS troubleshooting and system rebuilds based on documentation

Familiarity with macOS, iOS, and Android devices (basic support level)

Strong knowledge of Microsoft Office, antivirus tools, and desktop applications

Knowledge and experience with ITSM

Ability to use knowledge base articles to resolve client-specific issues

Strong customer-facing and communication skills (verbal and written English required)

Conversational local language skills preferred

Strong attention to detail and ability to work independently and in a team

Ability to manage multiple tasks and prioritize work under deadlines

Able to apply independent judgment within defined processes and procedures

Strong customer service orientation

Benefits

At Excis, your work matters. You will be part of a dynamic and hands-on team where your technical expertise directly improves user experience and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across multiple technologies. Enjoy competitive compensation and the opportunity to work with a global IT leader that values innovation and excellence.

Join Us

If you are ready to grow your IT career and be part of a global organization, we would love to hear from you.

Apply now and join Excis in Thailand to be at the forefront of IT support excellence.