Europe Express Travel Service
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Skills:
Digital Marketing, Finance, Project Management
Job type:
Full-time
Salary:
negotiable
- Makro Operations New Gen Program is a 12-month graduate trainee program, and this program is designed to enhance your expertise in store operational excellent.
- Participate in on-the-job training in different departments, including but not limited to digital marketing, finance and operations.
- Assist in project management and implementation, under the guidance of senior management.
- Conduct research and analysis to support various initiatives and projects.
- Collaborate with cross-functional teams to ensure effective communication and timely completion of projects.
- Maintain accurate records of project details, progress, and outcomes.
- Provide support to management and other team members as needed.
- Bachelor or Master graduates preferably in Business Administration, Marketing, Digital Marketing, Economics, Finance, Computer Science, Engineering or related fields with an outstanding academic background.
- 1-2 years of work experience.
- Intellectual curiosity and adept at learning new concepts and skills.
- Fluent in spoken and written English (TOEIC,TOEFEL,IELTS).
- Self-motivated, result-oriented and ensure project success.
- Strong conceptual and analytical thinking skills with creative problem solving.
- Strong leadership and adaptability to change.
- Excellent communication and presentation skills.
- Good command in English and Chinese (Mandarin) would be an advantage.
- Work Location: Bangkok & Upcountry.
Skills:
Sales
Job type:
Full-time
Salary:
negotiable
- วิเคราะห์การทำงานของทีมขายของตัวแทนฯ และเสนอแผนงานในการพัฒนาประสิทธิภาพ.
- สร้าง บริหารจัดการ และพัฒนาทีมขายของตัวแทนฯ ให้บรรลุเป้าหมายในการขาย และ KPIs และ Dashboard เพื่อชี้วัดการทำงานของทีมขายตัวแทน และเป็นผู้นำในการเชื่อมโยงจากรายงาน สู่การทำงานจริงของตัวแทน.
- กำหนดและปรับปรุง รูปแบบโครงสร้างการวัดผลและการให้ผลตอบแทนสำหรับทีมขายตัวแทนฯ ร่วมกันกับตัวแทนฯ เพื่อให้ได้รูปแบบที่เหมาะสม เป็นมาตรฐานและส่งเสริมทีมงานทำงานได้อย่างเต็มประสิทธิภาพและบรรลุเป้าหมาย.
- วางรากฐานการทำงานของหน่วยรถปลีกของตัวแทนฯ ให้มีความเป็นมืออาชีพ ผ่านทางการให้คำแนะนำ การนำประชุม การสอนงานเป็นตัวอย่างทั้งในระดับพนักงานขาย และญระดับ Supervisor ของตัวแทน.
- ให้คำแนะนำผู้จัดการจังหวัด/เขต เพื่อให้สามารถเข้าใจในแนวทางและวิธีการบริหารจัดการทีมหน่วยรถปลีกของตัวแทนฯ โดยมีเป้าหมายเพื่อผลักดันให้ตัวแทนฯ โดยมีเป้าหมายเพื่อผลักดันให้ตัวแทนฯ มีหน่วยรถปลีกที่เข้มแข็งอย่างยั่งยืน.
- พัฒนาและสร้างความสัมพันธ์กับตัวแทนจำหน่ายในรูปแบบที่เปิดกว้าง ซื่อตรง และเป็นมืออาชีพ เพื่อการเติบโตทางธุรกิจร่วมกัน.
- Specification:
- มีประสบการณ์อย่างน้อย 5 ปี ในการบริหารงานขายในตลาด Traditional Trade และในการจัดการ Distributor.
- เคยผ่านงานขายสินค้ากลุ่ม FMCG.
- มีความสามารถในการแนะนำ สอนงาน และผลักดันการทำงานของตัวแทนจำหน่าย ทั้งในระดับเจ้าของกิจการและระดับพนักงาน.
- สามารถใช้โปรแกรมกลุ่มMS Officeได้อย่างดี.
- สามารถเดินทางไปทำงานที่ต่างจังหวัดได้เป็นประจำ (90%).
- มีใบขับขี่ และสามารถขับรถไปทำงานต่างจังหวัดได้ด้วยตนเอง.
Job type:
Full-time
Salary:
negotiable
- As the Government Affairs Manager at Lazada, you will spearhead the management of relationships with government officials, policymakers and regulatory bodies. Your primary mandate will involve shaping public policy and championing the interests of our platform within governmental spheres. This pivotal role demands a profound understanding of regulatory frameworks, impeccable communication skills, and adeptness in navigating intricate political landscapes.Responsibilities:
- Develop and execute strategies to engage with government officials, policymakers, an ...
- Monitor legislative and regulatory developments that may impact the operations of the e-Commerce platform and provide timely analysis and recommendations to internal stakeholders.
- Advocate for policies that support the growth and innovation of the e-Commerce industry while ensuring compliance with relevant laws and regulations.
- Build and maintain relationships with key stakeholders, including government agencies, industry associations and advocacy groups.
- Represent Lazada in meetings, hearings and other forums with government officials and external stakeholders.
- Collaborate with internal teams, including legal, communications, business risk and business development, to develop and implement government affairs strategies.
- Prepare briefing materials, policy documents, and advocacy materials to support Lazada's government affairs efforts.
- Serve as a subject matter expert on relevant legislative and regulatory issues affecting the e-Commerce industry and recommend solutions.
- Monitor and analyze political and regulatory trends to identify potential risks and opportunities for Lazada.
- Stay informed about best practices in government affairs and contribute to the continuous improvement of the platform's advocacy efforts.
- Other assignments as requested by Regional/Local Head of Government Affairs.
- Bachelor's degree in political science, public policy or a related field.
- At least 7 years of experience in government affairs, public policy, or a related field, with a focus on e-Commerce, digital platforms, or technology.
- Deep understanding of legislative and regulatory processes at local and regional levels, with the ability to navigate complex legal frameworks and assess their impact on business operations. Knowledge of e-Commerce business models and regulatory implications is a significant advantage.
- Strong network of contacts within government agencies, legislative bodies, and relevant industry associations.
- Excellent communication skills, including the ability to communicate complex issues effectively to a variety of audiences.
- Proven track record of successfully advocating for policy positions and influencing decision-makers.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong analytical skills and attention to detail.
- Experience managing cross-functional projects and teams is a plus.
- Commitment to upholding ethical standards and promoting diversity, equity, and inclusion in government affairs activities.
Experience:
7 years required
Skills:
Human Resources Development, Leadership Skill, English
Job type:
Full-time
Salary:
negotiable
- Provide primary interface for HRBP and key providers (People Experience HR, country HR, regional HR, and Leadership teams) on all compensation and benefits-related matters..
- Provide necessary advisory expertise on reward principles for Collective Bargaining Agreement negotiations, balancing local specifics with global guidelines..
- Design country reward roadmap and recommend country reward strategy and initiatives..
- 2) Benefit Policy formulation, review, and implementation (which includes Pension / Retirement plans).
- Works closely with procurement and in-house medical consultant on all medical and insurance related benefits..
- Manage execution and on-going policies benefit plans in Thailand (i.e., Flex Benefit, Provident Fund)..
- 3) To conduct and lead market intelligence analysis through salary benchmarking.
- Manage external provider, i.e., Mercer, Korn Ferry Hay Group, Willis Towers Watson, etc..
- Understand organization structure and roles..
- Conduct accurate job mapping / matching for input in survey data collection..
- Update / review cost to company overheads..
- Prepare salary projection template..
- Prepare and propose new pay scales and salary increase budget ranges..
- 4) To advise HRBPs on job evaluation exercise while ensuring internal equity across BUs.
- Role expansion.
- Promotion.
- Organization structure.
- 5) Complete reward management pay review cycle and reward differentiation.
- Lead and implement Pay Review process..
- Ensure data within Annual Pay Review is validated with each business..
- Working closely with HRBPs and ensure completion of proposals for merit increase, VPA..
- 6) To lead and cascade Reward Communications sessions to the employees (periodical reward cascade sessions).
- Reward & Benefits Week, People Week, etc..
- Reward 101 for new employees (Reward induction)..
- Pay Review..
- 7) To provide the technical expertise in assisting as needed in Global Agile Squad.
- 8) Building capability within the team and among HR community through rolling out of Reward 101 programs.
- Reward philosophy.
- Job Evaluation.
- RESOURCE TO BE MANAGED UNDER POSITIONS AUTHORITY.
- Support headcount of 2900+.
- Annual Turnover of business: EUR 1billion and Incremental TO: 5%/annum.
- Support multiple business lines that includes Sales, Marketing, Manufacturing, Corporate Functions, UniOps, etc. across multiple entities..
- EXPERIENCE & QUALIFICATION.
- Relevant 7 - 9 years Total Rewards Experience..
- Individual must be highly organized, have strong communication and relationship building skills, and a good analytical eye for detail..
- Comfortable and competent working with multiple tools, have strong analytical and good project management skills..
- High degree of Problem Solving. The Role is often faced with making decisions which must ensure fairness both to business and to individual. Partnering across different businesses under Unilever would require different understanding to provide consistent fair reward treatment, while at the same time be flexible in line with the business environment..
- High degree of change. The role will drive changes through effective and constant communication to the main stakeholders including the local HR team, global and regional reward team. The incumbent will be required to build in an excellent external reward network and maintained market intelligence..
- Negotiates and liaises with key external consultants, i.e., Mercer/ KF Hay Group / Aon, etc. on benchmarking engagement work..
- Negotiates and liaises with Insurance benefit broker..
- Negotiates and liaises with Pension Administrator..
- Critical SOL (Standards of Leadership) Behaviors:
- PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others..
- PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results..
- TALENT CATALYST: Invests in people - coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best..
- PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever..
- CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers..
- BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change..
- Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their Whole Self to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Job type:
Full-time
Salary:
negotiable
- Senior Full Stack Developer
- Level: Senior.
- Skill: Golang, Java, Swift, JavaScript, Java Spring Boot, Node.js, Kotlin,
- Native Swift - IOS, Native Kotlin - Android, Reactive Programming, Full
- Stack in both Web & Mobile Development, HTML, CSS หรืออื่นๆที่เกี่ยวข้อง.
- Designing, developing and maintain applications, involved in
- programming for both front and back end.
- Review of requirements and design documents from testing point of view
- Develop customized solutions in React.js, Node.js, Golang, Flutter, React
- Native, and other tech stacks
- Develop test cases and execute manual testing based on user
- Conduct functional testing, regressing testing, system integration testing
- (SIT) for each component, system, application and integration product
- Communicate with project managers to ensure effective collaboration
- throughout all phases of development, testing, and deployment.
- Bachelor's degree or higher in Engineering, Computer Science, Business
- Administration or related field
- At least 3 - 5 years experience in Full Stack development, Software
- Development, Programming, Coding
- Experience in Mobile Applications, Web Application
- Strong understanding of multiple software applications design tools and
- languages
- High accountability, able to handle multiple tasks and prioritize workload
- supporting multiple projects/assignments
- Ability to work in an Agile Development Environment.
- สถานที่ปฏิบัติงาน: อาคาร The Parq ที่อยู่ บริเวณสี่แยกคลองเตย ใกล้รถไฟฟ้า
- MRTสถานีศูนย์การประชุมแห่งชาติสิริกิติ์ (ทำงาน Work from Home สลับกับเข้า
- Office).
- ท่านสามารถอ่านและศึกษานโยบายความเป็นส่วนตัวของธนาคารกรุงไทย จำกัด (มหาชน) ที่ https://krungthai.com/th/content/privacy-policy ทั้งนี้ ธนาคารไม่มีเจตนาหรือความจำเป็นใดๆ ที่จะประมวลผลข้อมูลส่วนบุคคลที่มีความอ่อนไหว รวมถึงข้อมูลที่เกี่ยวข้องศาสนาและ/หรือหมู่โลหิต ซึ่งอาจปรากฏอยู่ในสำเนาบัตรประจำตัวประชาชนของท่านแต่อย่างใด ดังนั้น กรุณาอย่าอัปโหลดเอกสารใดๆ รวมถึงสำเนาบัตรประจำตัวประชาชน หรือกรอกข้อมูลส่วนบุคคลที่มีความอ่อนไหวหรือข้อมูลอื่นใด ซึ่งไม่เกี่ยวข้องหรือไม่จำเป็นสำหรับวัตถุประสงค์ในการสมัครงานไว้บนเว็บไซต์ นอกจากนี้ กรุณาดำเนินการให้แน่ใจว่าได้ดำเนินการลบข้อมูลส่วนบุคคลที่มีความอ่อนไหว (ถ้ามี) ออกจากเรซูเม่และเอกสารอื่นใดก่อนที่จะอัปโหลดเอกสารดังกล่าวไว้บนเว็บไซต์แล้วด้วย ทั้งนี้ ธนาคารมีความจำเป็นต้องเก็บรวบรวมข้อมูลส่วนบุคคลเกี่ยวกับประวัติอาชญากรรมของท่านเพื่อบรรลุวัตถุประสงค์ในการพิจารณารับบุคคลเข้าทำงาน หรือการตรวจสอบคุณสมบัติ ลักษณะต้องห้าม หรือพิจารณาความเหมาะสมของบุคคลที่จะให้ดำรงตำแหน่ง ซึ่งการให้ความยินยอมเพื่อเก็บรวบรวม ใช้ หรือเปิดเผยข้อมูลส่วนบุคคลเกี่ยวกับประวัติอาชญากรรมของท่านมีความจำเป็นสำหรับการเข้าทำสัญญาและการได้รับการพิจารณาตามวัตถุประสงค์ดังกล่าวข้างต้น ในกรณีที่ท่านไม่ให้ความยินยอมในการเก็บรวบรวม ใช้ หรือเปิดเผยข้อมูลส่วนบุคคลเกี่ยวกับประวัติอาชญากรรม หรือมีการถอนความยินยอมในภายหลัง ธนาคารอาจไม่สามารถดำเนินการเพื่อบรรลุวัตถุประสงค์ดังกล่าวข้างต้นได้ และอาจ ทำให้ท่านสูญเสียโอกาสในการได้รับการพิจารณารับเข้าทำงานกับธนาคาร .
Skills:
Legal, Negotiation, Procurement, English
Job type:
Full-time
Salary:
negotiable
- Provide legal advice and support various functions and work on agreements and other legal documents (contract review, drafting and negotiation & settlement of dispute) relating to M&A / New investment projects related agreements and corporate matters for JV entities (domestic and international) including:Due diligence activities.
- Share Purchase/Subscription Agreement.
- Shareholders Agreement.
- Joint Venture Agreement.
- Procurement Agreement (until operation commencement).
- Brand/ Trademark licensing Agreement.
- Product Supply/Distribution Agreement other related documents (e.g. NDAs, corresponding letters).
- Provide legal advice and support and work on agreements and other legal documents (contract review, drafting and negotiation & settlement of dispute) relating to Manufacturing and supply chain related including:Sale Agreement.
- OEM Agreement.
- Product Licensing.
- Provide accurate legal advice and support various functions and work on agreements and other legal documents (contract review, drafting and negotiation & settlement of dispute) relating to Financing of the new investment project including:Credit Facility Agreements.
- Guarantee Agreements.
- other Security Agreements /document.
- Perform other related duties as assigned.
- 7-10 years of experience in international legal consulting or in FMCG business organizations, working on corporate laws and M&A field.
- Be able to communicate in English (speaking, writing, reading and listening) fluently.
- Be able to advise, prepare, negotiate, and conclude the business contracts, both internally and externally.
- Be able to manage and illustrate legal risks and implications (including solution and risk mitigation) to business team when executing the project or new business of Osotspa.
- Possess legal analytical mind and analytic skill.
- Have interpersonal skill and be able to communicate with and work with various functions and have solution-oriented mindset.
- Be able to perform multi-tasking jobs and work under pressure and/or intense situation..
Experience:
15 years required
Skills:
Market Research, Data Analysis
Job type:
Full-time
- Lead Reporting, Insights and Analytics on Strategic Enterprise-level KPIs: Unmissable Brand Superiority, Category Growth Index, Premiumization..
- Collaborate with executive leadership - General Managers and their Leadership Teams - to shape BU-level growth strategies by identifying transformative opportunities, by spearheading initiatives to enhance granularity/ de-averaging growth: provide actionable insights at micro-levels of market segments..
- Predict all Key KPIs: not just report MAT-1 and MAT, but also predict MAT+1. Example ...
- Strategic Market Growth Forecasting:
- Develop and execute a visionary strategy for forecasting market growth trends through advanced analytics..
- Implement predictive modelling frameworks that provide a holistic view of consumer/shopper behaviors across digital and traditional channels..
- Pioneer and drive Market growth opportunities: AI models that forecast Category Growths at a granular level (by Price-tiers, by formats). Dynamic and always-on..
- Build scenarios on Macroeconomics and their impact on our businesses: +3 months, +6 months, +12 months..
- Spearhead competitive growth across key markets and categories:
- Identify hotspots, issues and opportunities across all country / category cells..
- Champion insights into action on all things relating to portfolio, innovation and deployment..
- Foresights and Innovation:
- Provide intelligence to shape and future proof our businesses by identifying any emerging trends and by Identifying broader common themes and Insights on consumer & customer pain points or aspirations (needs & wants) across categories and markets..
- Deliver cutting edge innovation pipeline to future fit our business in the SEA region..
- Talent Leadership and Development across BUs:
- Build and lead a high-caliber connection with/ among predictive analytics professionals and consumer insights experts, fostering a culture of growth, innovation, collaboration, and excellence..
- Provide mentorship and professional development opportunities to ensure continuous skill enhancement..
- EXPERIENCES & QUALIFICATIONS:
- Strong track record in CMI especially in Asia / leading D&E market is preferred..
- In-depth understanding of the CPG industry, market dynamics, and consumer behavior. Familiarity with pricing strategies, demand forecasting, and competitive analysis..
- Preferred 15+ years of experience in Market Research/ Marketing/ Insights/ Analytics..
- Proficiency in new age data and analytics..
- Excellent Communication Skills: An ability to communicate complex analytic and data solutions across multiple sources in a precise, and actionable manner..
- Proven ability to collaborate effectively with cross-functional teams and stakeholders..
- Demonstrated ability to think innovatively and proactively seek out new approaches to predictive analytics challenges..
- Ability to collaborate and experiment across team and functions..
- Strong knowledge of Market research, tools, techniques, and new methodologies Expertise in uncovering insights from syndicate data through analytics..
- LEADERSHIP:
- You are now a Leader of Change. People look to you to provide safety in a storm, and you also appropriately challenge to get even better results. You role model resilience and care. You navigate these uncertain times by flexing plans and your leadership style, always with authenticity..
- You are still responsible for delivering to the highest standards. You must be resilient so you can lead others to deliver with passion through uncertainty and create opportunities through the core and beyond. You must be able to flex your style and your plans to guide others through difficult times..
- Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their Whole Self to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Skills:
Project Management, Meet Deadlines, Teamwork
Job type:
Full-time
Salary:
negotiable
- Provide Project planning, Milestone management, Scope management, Resource forecasting.
- Leverage project management frameworks and resources to ensure achievement of project milestones and understand key interdependencies.
- Develops tracking process and follow up properly to ensures progress to plan, as well as tracking critical issues until project go live.
- Works with external vendors and working teams (cross-functional teams) with clear communication and proper coordination to make sure team have the same page and can go live in accordance to committed timeline.
- Continuously evaluating projects to ensure they are meeting company standards, adhering to project budgets, and meet deadlines.
- For all operation-related project, SOP (Standard of Operation) would be conduct by PMO team.
- Properly present information to project owner, working teams and to leadership.
- Ensure the successful implementation of the PMO s strategy, responsibilities, services, and deliverables.
- SPECIFICATION.
- A bachelor s degree in business administration, or a related field.
- A Project Management Professional (PMP) Certification may be advantageous.
- A minimum of 10 years experience in a supervisory position may be advantageous.
- A minimum of 5 years experience in PMO with a proven record.
- Have operation background would be advantage.
- Strong leadership skills.
- Good written and verbal communication skills.
- Strong attention to details and technicalities.
- Good interpersonal and multi-tasking skills.
- Teamwork and Leadership.
- Drive for results.
- Integrity and commitment.
- Communicating and Influencing.
Skills:
Network Infrastructure, Security Design, Assurance, English, Thai
Job type:
Full-time
Salary:
negotiable
- Perform IT security assessments for clients (e.g. security risk assessments, IT network infrastructure reviews, system technical configurations review, information security policies and processes/procedures review etc.).
- Work on IT security design and analysis, and business continuity management, ISMS assessment and implementation, and/or SOX implementation and assessment.
- Evaluate and analyze threat, vulnerability, impact and risk to security issues discovered from security assessments.
- Advise clients on the security issues, including explanation on the technical details and how they can remediate the vulnerabilities in the processes and controls.
- Skills and attributes for success.
- To qualify for the role you must have.
- Bachelor's degree or a master's degree in Computer Engineering, IT security, Computer Science, Information Systems or other related fields.
- Minimum of 7 years' experience in such areas as IT security management design and implementation, IT security assessment, BCM, and/or business process and control review.
- Familiar with leading IT security and assurance frameworks such as ISO27001/2, ITIL, COBIT, ITGI guidelines and frameworks.
- Highly proficient in both English and Thai with good written and oral communication and analytical skills.
- Ideally, you'll also have.
- Having experience in project planning and management will be a plus.
- Professional certifications such as Certified Ethical Hacker (CEH), Certified Information Systems Auditor (CISA) and / or Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), or ISO27001 will be highly considered.
- We're interested in intellectually curious people with a genuine passion for cyber security. With your specialization in attack and penetration testing, we'll turn to you to speak up with innovative new ideas that could make a lasting difference not only to us - but also to the industry as a whole. If you have the confidence in both your presentation and technical abilities to grow into a leading expert here, this is the role for you.
- What we offer.
- We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.
- Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.
- If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
- The exceptional EY experience. It's yours to build.
- EY | Building a better working world.
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Skills:
Public Relations, Thai, English
Job type:
Full-time
Salary:
negotiable
- Plan and execute communication strategies within and outside the organization to align with the company's direction and goals.
- Manage public relations, communication in crisis situations, and monitor news reports in various media, including issues that may escalate into crises. Oversee projects/activities assigned to enhance the organization's image.
- Manage various media, both online and offline, using planned media to increase the organization's awareness internally and externally.
- Collaborate with the Corporate Brand Management (CBM) and Communications Network within Bangchak group to closely work on creating a distinctive image in communication and reinforcing the organizational image.
- Bachelor's degree or Master's degree in Communication Arts/ Journalism and Mass Communication or related fields.
- Have at least 15 years of experience in public relations in the relevant industry.
- Proficient in both Thai and English language skills (listening, speaking, reading, writing).
- Knowledgeable in strategic planning and media planning.
- Understanding of media.
- Effective communication and proactive collaboration skills.
- Ability to work under pressure and adapt to changes.