Job Purpose

The Product Development & Support Manager helps to drive the creations and constant improvement of our Tours, Experiences and Packages. The role requires creativity and expertise in tour planning and activity creation. It also requires strong team leadership, training skills, and experience in travel trade business development. The role supports the growth of our DMC business, with the aim of becoming the market leader.

Key Responsibilities

Support Head of Operations to implement all projects and objectives

Focus on product development, setting extremely high standards, and customer service

Ability to reach and exceed KPIs (as a team and individually)

Oversee product development

Oversee our product training

Oversee customer service and support functions

Oversee risk assessment, emergency response and quality standards

Manage our DMC tech systems

Support the Sales Team whenever needed

Support wider company efforts whenever needed

Build strong relationships with all partners and company departments

Core Requirements

>3 years professional experience within a DMC/tour/experience provider

Leadership experience

Project management experience

A strong professional network

Fluent in English. Additional languages an advantage

Be a flexible team player with a start-up/fast growth mentality

Key Info

Based in Bangkok (with regular travel)

Remuneration based on 80/20 split: 80% guaranteed base salary + 20% based on achieving KPI targets. Base salary range is 40-60k per month (depending of

experience)

Start date: ASAP

Reporting to: Director of Tours & Travel + Director of Product & Operations

Example of future career progression: work towards becoming Head of Product

Development or Head of Customer Service