Core Responsibilities

1. Contract Oversight & Cost Management

• Supervise all contracts involving owner drivers and Tao-kae drivers, including cost control, SLA adherence, and policy compliance.
• Monitor transportation and logistics expenses, identify cost-saving opportunities, and implement strategies to optimize expenditures.

1. Driver Coordination & Community Building

• Act as a liaison between drivers and operations teams to ensure smooth communication and issue resolution.
• Build and maintain a driver community to support onboarding, training, and ongoing engagement.

1. Policy Compliance & Operational Monitoring

• Track and monitor driver activities to ensure compliance with CP Axtra’s policies, SLAs, and operational standards.
• Coordinate with stores to inspect driver performance and ensure alignment with company regulations.

1. Performance Evaluation & Development

• Evaluate driver performance using KPIs and feedback mechanisms.
• Train and develop drivers to meet and exceed customer expectations, including safety, service, and communication standards.

Professional Experience

• 5–7 years of experience in retail logistics, transportation, or fleet operations, with a focus on driver coordination, contract management, and performance evaluation.
• Proven track record in data analysis, KPI tracking, and incentive scheme development.
• Experience managing third-party logistics providers, warehouse operations, and compliance standards.

Technical Skills

• Proficiency in tools such as Power BI, Tableau, SAP, Salesforce, and Smart Soft for performance tracking and dashboard creation.
• Strong command of Microsoft Excel, including advanced functions like VLOOKUP and XLOOKUP

Soft Skills & Competencies

• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving and analytical mindset, with the ability to work independently and lead cross-functional teams.
• Ability to train, motivate, and evaluate drivers and logistics personnel effectively.

• Good command of English.
• Willingness to travel and adapt to dynamic operational environments.