Job Purpose

The Total Project Operations Manager oversees the full lifecycle of all company projects, ensuring delivery is safe, on time, within budget, and aligned with contractual and quality standards. The role serves as the central coordination point between clients, internal teams, subcontractors, and suppliers, managing planning, execution, financial control, performance monitoring, and risk management across the project portfolio. The position also works closely with the Sales and Business Development teams to support business growth by developing accurate cost structures and operational inputs for project bidding and proposals.

Key Responsibilities

Project Operations & Planning

Lead end-to-end project execution from initiation to closure.

Develop project plans, schedules, budgets, and resource allocations.

Ensure compliance with contracts, policies, and regulations.

Monitor progress and resolve issues affecting cost, quality, or timelines.

Resource & Workforce Management

Plan and optimize deployment of staff, subcontractors, and technical teams.

Coordinate with HR, Finance, and Procurement for staffing and mobilization.

Monitor productivity, performance, and workforce utilization.

Financial & Commercial Control

Manage budgets, forecasts, and project profitability.

Track costs, revenue, billing, and cash flow.

Identify risks such as cost overruns or revenue leakage and implement corrective actions.

Client & Stakeholder Management

Act as the main operational contact for clients.

Maintain strong relationships and manage expectations.

Provide regular reports, updates, and performance reviews.

Performance Monitoring & Reporting

Establish KPIs for schedule, cost, quality, and productivity.

Maintain dashboards and provide accurate reporting to management.

Conduct project reviews and ensure data accuracy.

Quality, Safety & Compliance

Ensure deliverables meet quality standards and client requirements.

Implement safety procedures and ensure regulatory compliance.

Manage audits, inspections, and corrective actions.

Risk & Issue Management

Identify and mitigate operational, financial, and technical risks.

Lead issue resolution and recovery planning for underperforming projects.

Subcontractor & Supplier Management

Select, manage, and evaluate subcontractors and suppliers.

Ensure compliance with scope, quality, and safety standards.

Sales & Business Development Support

Work closely with Sales and Business Development teams to support bidding and proposal activities.

Develop and validate cost structures, pricing models, and resource plans for new project opportunities.

Provide operational insights, feasibility assessments, and risk evaluations during the bidding process.

Ensure alignment between proposed solutions and actual operational capabilities and cost assumptions.

Process Improvement & Leadership

Improve operational processes and promote best practices.

Lead and develop project teams, ensuring accountability and performance.

Key Performance Indicators

On-time project delivery

Profitability and cost control

Client satisfaction and SLA compliance

Resource utilization and productivity

Quality performance and defect rates

Safety performance

Accuracy of reporting and billing

Accuracy and competitiveness of cost structures for bidding

Qualifications

Education

Bachelor's degree in Engineering, Project Management, Business, or related field (Master's preferred).

Minimum 10 years in project or operations management, with 5+ years in leadership roles.

Experience managing multiple projects, budgets, and client relationships.

Experience supporting bidding processes, cost estimation, or commercial proposal development is an advantage.

Skills & Competencies

Strong leadership, planning, and decision-making skills

Financial and commercial management expertise

Ability to develop cost models and pricing structures for project bids

Excellent communication and stakeholder management

Problem-solving, negotiation, and risk management

Proficiency in project management tools and reporting systems

Decision-Making Authority

Allocate resources and approve project plans

Control project expenses within limits

Recommend staffing and subcontractor decisions

Escalate risks and approve corrective actions

Provide input and recommendations on pricing and cost structures for bids

Working Conditions

Able to travel to project sites and client locations

Ability to work under pressure and manage multiple projects

Flexible hours may be required