Position: IT Support RESPONSIBILITIES:

• Provide the Helpdesk Support at Suntory Head Offices during office hours (exclude holidays and public holidays of FTH)

• Receiving calls, first-line customer liaison

• Recording and tracking Incidents and complaints

• Keeping customers informed on request status and progress

• Making an initial assessment of requests, attempting to resolve them or refer them to someone who can, based on agreed service levels.

• Monitoring and escalation procedures relative to the appropriate SLA

• Managing update IT request ticket in asset management data base.

• Communicating planned and short-term changes of service levels to customers.

• Coordinating with second-line and third-party support groups

• Provide the onsite services available at Rayong Plant during office hours, excluding holidays and public holidays of FTH

• Provide the onsite services effectively resolve problems and incidents that may not be possible to solve remotely.

• Provide Client with support services to PC and Peripheral hardware/Software installed include the peripheral device support.

• VIP Support.

• Set up & Deploy new PC

QUALIFICATIONS:

• Male or Female 23-30 years of age.

• Bachelor degree in MIS, Computer Sciences or any related fields.

• At least 2 years experience in Application Support, IT Service & Support or any related fields

Able to communicate in English.

• Experience in Workflow or Database.

• Enthusiastic, hardworking, fast learner, initiator and able to work efficiently under pressure.

• Experience in Application Support, IT Service & Support

• Intermediate level of English