Responsibilities

• Network Performance Monitoring and Issue Analysis

• o Analyze issues occurring in the network system.

• o Develop methods and strategies to improve service quality.

• o Plan and identify potential problems in advance to prevent future issues.

• 2nd Tier Support for Issue Resolution

• o Provide support when the First Tier team (e.g., NMC, NOP, L1) cannot resolve issues.

• o Perform troubleshooting and resolution for Fixed Broadband Network-related problems.

• Developing Solutions and Optimizing Work Processes

• o Propose appropriate and effective solutions to technical problems.

• o Improve work processes to reduce redundancy and enhance issue management efficiency.

• Coordination with Teams and Vendors

• o Communicate and collaborate with internal and external teams.

• o Work with service providers or equipment manufacturers (Vendors) to expedite issue resolution.

• 24/7 Standby Support

• o Be prepared to provide emergency support around the clock.

• o Assist and support the team during assigned periods of standby duty.

Qualifications

• Bachelor degree in Engineering: Telecommunications, Electronics, Power Electric, or related fields.

• At least 1-2 years of experience in network monitoring and support

• Good communication skills and good teamworks