Role & Responsibilities.

• Gathering insights of the current processes under fixed Broadband operations and B2B (Corporate) team to identified issues or action for improvements and recommended solutions or new processes.

• Evaluating current processes in Fixed Broadband & B2B operations and identifying potential areas for automation transition and improvements.

• Able to handle calls of VIP and Corporate customers and provide solution and connect with Technical Support Team.

• Recommended automation requirements to improve Fixed broadband and B2B operation

• Working in Shift and 24x7 Enevironments

• 24x7 Corporate customer Service Monitoring and Ticketing and escalation to next level and followup of the issue till closure of incident

• Collaborating with managers and executives to ensure changes are effective.

Qualifications

• Graduate In Computer Engineering, Information Technology, Computer Sciences, telecommunication or related Fields.

• Familiar with Fixed Broadband Technology, Fixed Network Engineering or Operations.

• Strong awareness with Machine Learning Software and Data Analytics toos such as python, pytorch, Numby, SQL Language, Tableau,PowerBI, MS Office etc.

• Work in Shift and 24x7 Working environments

• People skills.

• Team working.

• Good communication in Thai/English.