Responsibilities:

• Working on Tuesday - Saturday to support the Bank.
• Contribute to the definition, planning, organization and execution of application monitoring and disaster recovery activities across Wealth Management IT
• Diagnose and resolve technical issues and user errors within the application, utilize technical knowledge to investigate, document, and escalate complex application problems.
• Resolve escalated inquiries from both internal and external clients and ensure they are satisfied with the solutions and quality of service offered.
• Have a direct impact on the customer experience.
• Act as a liaison between our delivery squads and operations teams, effectively communicating in both
• Identify and recommend opportunities to enhance productivity, effectiveness, and operational efficiency of the team to enhance overall client experience.
• Perform other duties as assigned.

Qualifications:

• Bachelor's Degree in Information Technology, Computer, or related field
• At least 1 year of experience in client application support or similar role
• Knowledgeable in SQL scripts, DataDog, Splunk
• Knowledgeable in Windows OS, Unix and Linux
• Familiarity with AWS, Windows File Server,Github, Control M, ServiceNow,Jira is advantageous.
• Understand and follow Agile, DevOps delivery resulting in high velocity, high quality delivery
• Passionate in working in an application support team, with a focus on monitoring and responding to application reliability, security, and performance KPIs
• Able to read log files, identify errors and formulate paths to troubleshoot resolution
• Strong analysis and problem-solving skills and eagerness to learn new technoloigies are important
• Translation skills from business concept to solution design and from complex technical models to plain language Customer based explanations
• Ability to solve problems independently and creatively
• Ability to follow instructions and work in a team environment
• Fluent written and spoken English

What you will get from ATA IT:

• 14 days' vacation in first year
• Health insurance for staff & families
• Life insurance
• Dental fee for staff & families
• Provident fund
• Monetary Assistance (Childbirth, Funeral, Basket Visit)
• Annual Party
• Monthly Activities- Staff Birthday & Company Activities
• Annual Health Check
• Multi-national company with flexible working hours, but professional company culture
• Hybrid Work from Home Policy