Operational

• Supervise and coordinate the entire operational process, including booking, scheduling, tracking, and delivering shipments.

• Provide operational updates to Manager on regular basis.

• Address customer inquiries and concerns regarding order deliveries promptly.

• Support the team in loading, unloading and stocking of freight during manpower crunch.

• Ensure freight are sorted and tagged according to the delivery orders.

• Complete all freight paper works accurately and ensure site area is maintained clean and orderly.

• Handle misdirected shipments and seal discrepancies promptly.

• Conduct periodic and ad-hoc inspections to ensure all HSE requirements are strictly adhered throughout the Operational processes and equipment are in good working conditions.

• Communicate equipment repair and maintenance requests to Manager.

• Pull data from various systems and provide analysis for required reporting.

• Determine KPIs to drive team performance

• Systematically escalate problematic issue

Business Processes, Automation & Compliance

• Establish and enforce safety rules and regulations.

• Regularly review and streamline operational procedures to adapt to changing

• industry trends and best practices

• Ensure compliance of all relevant policies, procedures and processes - both

• internal and external (i.e. regulatory).

• Support in the implementation processes for Primary, Secondary and Tertiary

• (PST) checks for documentations compliance to ensure strict adherence to both

• local and overseas regulations and to help speed up customs clearance process.

• This includes insurance requirements, packing specifications etc.

• Follow up on audit issues and ensure prompt resolution.

Stakeholder Management

• Liaise across teams internally to ensure timely delivery of services to customers.

• Create and maintain a cordial business relationship with various stakeholders through regular feedback sessions and communication.

• Ensure customers' satisfaction meet the KPIs set; issues are responded and dealt with in a timely manner; devise solutions for service recovery and gaps closure where appropriate.

• Manage third party vendors, review service quality and level, contract management and price negotiations.

• Engage local vendors/suppliers/stakeholders to seek solutions to add value to customers.

• Ensure Business Continuity Plan are in place and evaluated for effectiveness periodically.

Leadership and Direction

• Review and implement policies and procedures for the department.

• Recruit, train, and develop a team of specialists.

• Plan schedules, assign and delegate work to team members to meet deadlines and ensure timely clearance of shipments.

• Provide performance feedback and conduct regular performance reviews.

• Prepare reports for local/regional Management/Senior Leadership team.

• Prioritize "Safety Above All", by cultivating a proactive, safety-focused working environment.

• Empowers team members to create the innovative solutions for our customers.

• Ensure compliance to local regulatory requirements, including OT hours and payments and safety related compliances. This includes the management of contingent workforce engaged where appropriate.

Financials

• Manage the department's budget; monitor expenses and revenues and ensure that the department meets financial targets. This includes regular period review

• with relevant stakeholders.

• Analyze financial data and identify areas for improvement.

• Ensure that pricing is competitive and that the department is profitable.

• Upholds and enforces the Company's financial standards and policies.

• At least 5 years of experience in Logistics, Freight Forwarding Services or a related field.

• Good command of English Language - both written and oral.

• Strong knowledge and experience of local Carrier, Forwarder, CFS and

Documentation procedures and International Supply Chain flows.

• Strong knowledge local regulatory.