Roles & Responsibilities

• Oversee day-to-day operations of the department and ensure coherence and continuity

• Close coordination with carriers, customers, shippers/consignees and suppliers to plan the most appropriate freight solutions

• Carrier, freight contract and procurement management (ensure pricing competitiveness)

• Liaise, coordinate and negotiate terms of carriage with carriers, shippers and consignees

• Own, monitor and manage the unit's financials and profitability. Review pricing strategies and conduct profit margin analysis to maintain competitiveness;

• Support commercial pursuits with competitive pricing and innovative solutions

• Lead implementation and onboarding of new freight customers

• Resolve service issues promptly; conduct root-cause analysis and develop corrective action plans. Escalate more complex cases to SQ team for guidance and alignment

• Review processes and develop continuous improvement strategies to drive efficiencies and customer satisfaction

• Liaise and coordinate with other internal stakeholders to ensure that the end-to-end freight process is seamless

• Prepare accurate weekly performance reports for senior management

• Coordinate with regional freight product teams to implement new freight products and solutions in Thailand

• Manage the department's budget and lead the IFS team to achieve financial targets, KPIs and customer satisfaction levels

• Manage team members; recruit, train, manage performance.

Requirements and skills

• At least 5 years of proven experience in the international freight logistics environment

• Extensive experiences in servicing freight customers and highly capable to provide alternative solutions for customers related to international freight - inbound and outbound

• Strong relationship and network with local offices of major carriers and local forwarders

• In depth knowledge of international freight documentation procedures and flows.

• Good knowledge of trade compliance requirements, IMO/DG regulations and other local regulatory requirements is an advantage

• Ability to work independently and able to supervise and track multiple processes

• Computer-savvy with a working knowledge of freight and logistics platform. Familiarity with CargoWise is an advantage

• Strong stakeholders (both internal and external) management skills.

• Good English skills (spoken and written) and interpersonal skills

• Analytical skill to keep track of vendors contract, freight profitability and productivity

• High ability to handle unexpected issues pertaining to customers, vendors, and related part of logistics chain.

• Manage KPIs